We are seeking a seasoned Senior Modern Workplace Engineer with deep technical expertise across the Microsoft 365 ecosystem. This is a senior-level, hands-on engineering role focused on designing, implementing, troubleshooting, and providing Tier-3 support for enterprise Modern Workplace environments of Fortune 1000 and upper-mid-market clients.
You will act as the technical escalation point for complex issues spanning Microsoft Endpoint Manager (Intune), Azure AD/Entra ID, Windows Autopilot, Defender for Endpoint, Exchange Online, SharePoint Online, OneDrive, Teams governance, and Power Platform administration.
Primary Responsibilities
Architect, deploy, and optimise large-scale Microsoft 365 Modern Workplace solutions (5,000–150,000+ seats)
Serve as final escalation point for critical production incidents involving Intune, Autopilot, Windows 365 Cloud PC, Entra ID Conditional Access, Defender for Endpoint, and Teams
Provide advanced troubleshooting of device compliance, application deployment failures, provisioning issues, BitLocker recovery, and hybrid identity sync problems
Design and implement enterprise-grade Conditional Access policies, Intune configuration profiles, compliance policies, and Windows Update rings
Lead Autopilot migrations (on-prem ConfigMgr → full cloud Autopilot) and Windows 365 Cloud PC deployments
Build and maintain PowerShell/PnP/Graph API automation for tenant-wide governance and lifecycle management
Optimize Microsoft Teams environments (voice, meetings, governance, retention, data loss prevention)
Integrate and troubleshoot Defender for Endpoint, Defender for Office 365, and Microsoft Purview (Information Protection, DLP, Insider Risk)
Conduct performance and security reviews of Entra ID, SharePoint, and OneDrive configurations
Create and deliver technical runbooks, root-cause analysis reports, and proactive health assessments
Mentor mid-level engineers and contribute to the internal knowledge base and tooling
Participate in a 24×7 on-call rotation (with generous premium on-call compensation)
Required Qualifications
8+ years of progressive experience in Microsoft endpoint and cloud identity management
Expert-level knowledge of Microsoft Intune, Entra ID (Azure AD), Autopilot, Windows 365, and Co-management
Advanced PowerShell and Microsoft Graph API scripting (automation is a daily activity)
Proven track record in resolving complex, enterprise-scale Modern Workplace incidents
Deep understanding of Entra ID Conditional Access, MFA, identity protection, and privileged identity management
Hands-on experience with Defender for Endpoint advanced hunting, attack surface reduction, and ASR rules
Strong knowledge of Microsoft Teams administration (including Teams Phone / Direct Routing if certified)
Experience with large SharePoint Online migrations, sensitivity labels, and retention policies
Relevant Microsoft certifications required (at minimum two of the following): – MS-102: Microsoft 365 Administrator – MS-700: Managing Microsoft Teams – MD-102: Endpoint Administrator – SC-300: Identity and Access Administrator
Excellent communication skills and prior client-facing consulting or enterprise support experience
Preferred Experience
Previous employment at a top-tier Microsoft Cloud Solution Provider (CSP) or large enterprise
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