Senior Product Manager, Guest Experience at Owner
Owner · San Francisco, United States Of America · Hybrid
- Office in San Francisco
đ About Owner.com
Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains.
đ Our vision
Weâre starting by helping independent restaurants succeed online.
But itâs not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants â weâll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
đ Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, weâve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
â Our team
Our team is now in the low hundreds. Weâve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
Weâll be scaling even faster in 2026 to keep pace with our customer growth.
đ Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
đ Why weâre looking for you
At Owner, we believe that the path to helping small business owners succeed includes building world-class consumer experiences. We want your equip favorite local restaurant with digital offerings as intuitive, delightful, and trusted as those created by companies like Apple, Airbnb, and Robinhood - meeting and surpassing the guest expectations set by hugely popular third-party marketplaces and big national chains. Weâre looking for a craft-oriented, details-obsessed product manager to help deliver on this vision.
In this role, youâll partner closely with our talented design and engineering teams to build an exceptional guest-facing online ordering experience that delivers meaningful revenue growth for all of Ownerâs restaurant customers.
While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week.
đ„ The impact you will have
- Develop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic bets
- Drive more guests to order directly from Owner customers by making the experience fast, clear, and easy
- Use AI to optimize customersâ menu presentation at scale across tens of thousands of restaurant menus
- Elevate usability, accessibility, and product delight across every interaction
- Help Owner.com become the most loved brand in restaurant software
đ€ Who youâll work with
- Youâll partner deeply with Design and Engineering to build polished, intuitive experiences that deliver value to our restaurant customers and their guests
- Youâll collaborate with Data/BizOps to identify and size opportunities, define KPIs, and understand impact
- Youâll work with our customer-facing Launch, Customer Success, and Support teams to ensure we have the right inputs to create the high-performing guest experiences for each customer restaurant
- Youâll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Ownerâs guest-facing experiences
â What weâre looking for
- 5+ years of product management experience
- Ability to get things done: you have a track record of shipping software that made a difference for your customers
- Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
- Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
- Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
- Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
- Clear written and verbal communication: youâre a force for clarity and alignment, ensuring everyoneâs on the same page
- Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and youâre comfortable talking with engineers about project scope and tradeoffs
đ Pay and benefits
- The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
đ© Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or âspamâ and do not respond.
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