Workforce Navigator at GLIDE

Essential Duties & Responsibilities:

• Conduct client intake and assessment to identify employment goals, skills, and barriers.
• Provide individualized coaching and support in résumé building, interview preparation, job search strategies, and career planning.
• Support clients in developing soft skills such as communication, punctuality, reliability, and conflict resolution.
• Facilitate small group workshops or information sessions on workforce readiness topics.
• Connect clients with job opportunities, training programs, internships, and education pathways.
• Coordinate with internal case managers and external partners (e.g., employers, training providers, workforce agencies) to support client employment goals.
• Track client progress, maintain confidential records, and document services in compliance with program requirements.
• Address barriers such as childcare, transportation, or documentation needs by linking clients to wraparound resources.
• Participate in team meetings, case conferences, and relevant trainings.
• Create and develop a network of employers, which includes building visibility and being a resource to employers interested in hiring Glide participants.
• Coordinate a once-a-year job fair for participants.
• Stay up to date with workforce news and changes to provide the most up-to-date support to participants.
• Oversee and actively participate in partnerships with community-based organizations, workforce agencies, and referral partners

Minimum Qualifications:

• Minimum of 2 years’ experience in workforce development, career counseling, social services, case management, or a related field.
• You must have the ability to work at least two weekend days per month.
• Should have experience with conducting and/or leading group workshops.
• Experience with developing and maintaining collaborative working relationships with participants, staff, community and industry partners is required.
• The ideal candidate brings strong professional judgment, emotional intelligence, and a client-centered mindset.
• Previous experience supporting clients with developing both technical job skills and workplace soft skills (e.g. professionalism, communication, punctuality).
• Experience working with women impacted by domestic violence, sexual assault, poverty, or systemic barriers preferred.
• Strong interpersonal skills and cultural humility, with the ability to build trust across diverse communities.
• Excellent written and verbal communication skills.
• Ability to work independently, manage time well, and meet documentation or reporting deadlines consistently.

Work Environment:

• GLIDE’s buildings are located in the Tenderloin neighborhood.  
• GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements:

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably, and have the ability to navigate throughout office spaces (via elevator or stairs).