What you will do:
- Build scalable systems for ongoing driver feedback (surveys, NPS, roundtables, interviews).
- Analyze quantitative and qualitative driver data to identify key pain points, opportunities, and priorities.
- Lead pilot experiments (0 → 1) with clear hypotheses, metrics, and evaluation criteria; scale successful initiatives across the marketplace.
- Partner with Ops, Product, and Support to influence and drive company-wide improvements to the driver experience.
- Consistently report to leadership on driver engagement trends, risks, and opportunities.
What you need to have:
- Data-driven and analytically strong, with ability to autonomously pull and organize data using SQL and Google Sheets.
- Strong strategic thinking and communication skills; able to distill qualitative and quantitative data into insights for stakeholders at all levels.
- Demonstrated executional excellence with a track record of translating strategy into measurable, scalable pilots and experiments.
- Entrepreneurial mindset—comfortable with ambiguity, resourceful in creating solutions, and relentless in driving progress.
Bonus points for:
- Deep passion for empowering drivers and advocating for their needs.
- Experience in logistics, marketplaces, gig economy platforms, or startup operations.
- Prior experience scaling engagement or lifecycle programs.
- Experience collaborating cross-functionally in fast-paced environments.
What is in it for you?
- Opportunity to build a foundational driver engagement function from the ground up.
- Direct ownership over initiatives that impact thousands of drivers nationwide.
- High visibility and influence across Product, Ops, Support, and Supply.
- Competitive salary, equity compensation, and comprehensive benefits (health, dental, vision, 401K).
- Remote-friendly culture with flexibility and a focus on meaningful impact.
- A supportive, high-growth, mission-driven environment where your work directly improves livelihoods.