TTEC Digital is a recognized leader in delivering comprehensive enterprise solutions on AWS. As a top AWS partner, we have successfully completed over 500 deployments and have earned multiple Partner of the Year awards. Our expertise spans the entire AWS ecosystem, including AI/ML services, data analytics, cloud infrastructure, CRM solutions, and customer experience technologies, enabling our clients to transform their businesses and achieve outstanding outcomes across all operational areas.
What you'll be doing:
The Vice President, Digital Sales is expected to drive net new sales of professional and managed services by acquiring new clients and expanding business within existing clients across our comprehensive portfolio. This role is crucial for expanding our market presence beyond our traditional CX solutions into broader AWS workloads and deeper customer engagements. The ideal candidate will have a strong background in enterprise technology professional services sales, with deep understanding of AWS services and cloud transformation strategies. Unlike SaaS product sales, you'll be working backwards from customer problems to design custom solutions leveraging AWS services, requiring strong consultative selling skills and technical acumen.
Key Responsibilities:
Act as a trusted advisor to customers and prospects to understand business problems first, then provide expert guidance on leveraging the full suite of AWS services to enable business transformation, optimize operations, and create competitive advantages.
Generate, manage, and execute pipeline growth across multiple channels, including self-generated opportunities through strong C-suite relationships.
Manage multiple complex sales opportunities from inception to close, responsible for deal qualification, strategy development, and maintaining executive-level customer relationships.
Work cross-functionally with pre-sales solution architects, delivery teams, managed services, AI/ML specialists, data engineers, and cloud infrastructure experts to propose comprehensive professional services roadmaps that meet customers' business objectives.
Collaborate closely with AWS teams, understanding how to co-sell and partner effectively within the AWS ecosystem to maximize value for clients.
Utilize outcome-based and consultative solution-selling techniques to address enterprise-wide transformation needs through custom professional services engagements rather than pre-packaged solutions.
Consistently meet or exceed sales targets, demonstrating a proven track record in enterprise cloud solution sales.
What you bring:
8+ years of experience in selling enterprise technology professional services (not products), with significant exposure to AWS solutions and custom implementation engagements. Preferred experience with CcaaS solutions hosted on the Amazon infrastructure.
5+ years of experience selling directly to C-suite executives in enterprise-level customers, with demonstrated ability to translate business problems into technical solutions.
Demonstrated expertise in AI/ML, data analytics, and cloud transformation solutions, with the ability to articulate their business value.
Experience selling complex, high-value professional services engagements with long sales cycles and multiple stakeholders and articulate the value of consulting expertise.
Strong understanding of the AWS partner ecosystem and go-to-market strategies.
Industry experience in Retail, Financial Services, Travel/Hospitality, and/or Healthcare preferred, with understanding of industry-specific AWS use cases.
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