- Office in Newport News
Position Summary
Threat Tec has an immediate opening for an IT Manager II – Technical Services to support our customer at Ft. Eustis, VA.
This role leads a team responsible for the operation, maintenance, and repair of TRADOC G2 IT systems across cloud and on-premises environments. The IT Manager II will combine expertise in software development, IT operations, cloud technologies, and technical program management to deliver secure, reliable, and efficient IT services.
You will collaborate closely with government stakeholders and internal teams to implement IT Service Management (ITSM) processes, enhance cybersecurity posture, and drive cloud adoption and automation across the enterprise.
Key Responsibilities
- Direct and supervise staff responsible for the operation, maintenance, and repair of TRADOC G2 IT systems.
- Provide technical consulting and requirements gathering to implement IT Service Management (ITSM) and ITIL-based processes.
- Serve as mission task lead for multiple IT efforts, including:
- NIPR email account management
- SIPR token management
- SIPR and JWICS access and email account management
- Issuing government cell phones and Wi-Fi hotspot accounts
- Perform Systems Administrator duties managing technology tools, servers, and networked systems.
- Implement Information Assurance (IA) standards to protect data in use, in transit, and at rest.
- Apply strong knowledge of JWICS, RMF/eMASS, and DoD STIGs across cloud, SIPR, and JWICS environments.
- Partner with Enterprise Architects and Cloud Engineering teams to implement an enterprise Single Sign-On (SSO) service, including:
- Gaining enterprise stakeholder support
- Planning application integrations
- Preparing SSO service integration
- Integrating applications and federating access
- Manage implementation of an enterprise Unix/Linux environment to support product development.
- Oversee design and planning of proprietary software that interfaces with the Cloud ERP environment.
- Develop and maintain a scorecard of KPIs to baseline and trend performance across all IT service areas.
- Develop and institute ITIL-aligned Service Level and service management processes across the organization.
- Support enterprise DevSecOps and SDLC standards for an enterprise application development platform.
- Develop and implement automation strategies for OS provisioning, patching, and routine administration tasks.
- Support end-to-end cloud implementations for the TRADOC G2 enterprise, including deployment and maintenance of a custom Azure DevSecOps solution.
- Train and supervise staff on software operations, cloud computing, and enterprise IT practices.
Required Qualifications
- 10+ years of experience providing technical expertise in IT services management planning, development, implementation, problem resolution, and administration.
- Demonstrated experience developing IT plans, policies, and procedures.
- Proven ability to communicate effectively with senior leadership and across multiple organizations.
- Strong understanding of Microsoft Server systems and Linux/Unix operating systems.
- Extensive experience in DoD computing environments, including RMF and cybersecurity requirements.
- Strong understanding of Microsoft Azure cloud technologies, including IaaS, PaaS, and SaaS.
- Active Secret Clearance with the ability to obtain Top Secret/SCI access.
- U.S. Citizenship required due to government contract and clearance requirements.
- Excellent team player with strong collaboration skills and the ability to lead cross-functional, multi-team integration projects.
- Strong sense of ownership, commitment, and responsibility for mission success.
Preferred Qualifications
- ITIL, PMP, CISSP, or other relevant professional certifications.
- Hands-on experience implementing enterprise SSO, DevSecOps pipelines, and automation frameworks in Azure.
- Prior experience supporting TRADOC, TRADOC G2, or similar Army/DoD organizations.
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