Patient Experience Representative - Part Time at Getlabs
Getlabs · Remote, United States Of America · Remote
Getlabs is the leading platform for at-home diagnostics.
Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.
As a Part Time Patient Experience Representative you will help ready appointments for our weekend phlebotomist.
Your PT schedule will be Friday, Saturday & Sunday, 5am-1pm EST
During training we would need a 1-2 week weekday commitment
The pay is $17/hr and non negotiable
At Getlabs, you will:
- Ready appointments for our mobile phlebotomist
- Coordinate with doctors and physicians to retrieve lab orders
- Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
- Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
- Performance expectations include completing 12 appointments per hour with fewer than 5 errors per month
What we are looking for:
- Previous phlebotomy or clinical experience
- Experience processing or reading lab orders
- Ability to adapt in a rapid growth environment
- Ability to commit to a minimum of 24 hours a week
- Strong problem solving skills
- Personable and love speaking with others via phone, text, email, and chat
- Tech-Savvy
- While our teams work remote, you must have a quiet place to work and reliable internet
We have great benefits to make your life easier so you can focus on what you're best at:
- $17/hr
- Flexible schedule
- Paid time off
- A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!
Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.
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