Learning Content & Digital Adoption Specialist at Resilinc
Resilinc · United States Of America · Remote
Join the Future of Supply Chain Intelligence — Powered by Agentic AI
At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care.
But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.
Resilinc | Innovation with Purpose. Intelligence with Impact.
The Learning Content & Digital Adoption Specialist plays a key role in driving product adoption and customer enablement through high-impact, multi-modal learning content. Reporting to the Learning Experience Design Manager, this individual will leverage learning science, creative storytelling, and AI-enhanced content workflows to produce compelling in-platform, micro-learning, and video experiences.
The ideal candidate blends instructional design sensibility with a digital adoption mindset — knowing how to choose the right format for each learning moment to help users adopt new features quickly and confidently. Secondary responsibilities include supporting the LMS and certification programs to ensure cohesive learning journeys across all modalities.
What You Will Do
Multi-Modal Learning Content Development
- Design and develop short-form, engaging learning experiences that drive product adoption: in-app messaging, interactive walkthroughs, micro-videos, and quick-reference guides.
- Use data and product analytics to identify adoption gaps and design learning interventions that address them.
- Leverage generative AI tools to accelerate storyboarding, scripting, localization, and content variant creation.
- Apply principles of learning experience design and behavioral science to deliver just-in-time, user-centric content.
- Ensure all content aligns with Resilinc’s tone, accessibility, and brand guidelines.
Digital Adoption Enablement
- Collaborate with Product, Customer Success, and Marketing teams to translate product updates into targeted learning moments.
- Build and deploy in-platform learning experiences (tooltips, flows, guides) using digital adoption tools
- Measure impact of content and interventions on key adoption metrics: activation rate, time-to-value, and feature engagement.
- Iterate content based on analytics, experiments, and user feedback.
LMS and Certification Support
- Assist with the configuration and maintenance of the LMS, including uploading courses, managing users, and reporting on engagement.
- Support certification and structured learning programs in partnership with the Learning Experience Design Manager.
- Align formal courseware with in-product learning moments to create seamless learning journeys.
Learning Analytics and Continuous Improvement
- Define and track KPIs for content effectiveness and learner engagement.
- Leverage data from product analytics, LMS reports, and surveys to assess learning impact.
- Continuously evolve content strategy based on results, trends, and emerging learning technologies.
- Stay current with best practices in AI-enabled content design, digital adoption, and micro-learning.
What You Will Bring
- Bachelor’s degree in Instructional Design, Educational Technology, Communications, or a related field.
- Experience working with SaaS or AI-powered products.
- Basic media editing experience.
- 2+ years of experience in learning content development, customer education, or digital adoption.
- Proven ability to produce multi-format content — video, in-app guidance, quick reference visuals, and micro-learning modules.
- Demonstrated experience using AI-based tools for content ideation, drafting, and localization.
- Understanding of product adoption metrics and learning analytics.
- Familiarity with digital adoption platforms and LMS systems.
- Strong written, visual, and storytelling skills, with attention to detail and accessibility.
- Experience collaborating cross-functionally with product, engineering, and marketing teams.
Preferred Qualifications
- Experience designing or integrating learning agents, chatbots, or virtual tutors for training and onboarding.
- Familiarity with prompt engineering for LLM-based learning interactions.
- Experience supporting certification or learning pathways in an LMS.
- Knowledge of SCORM/xAPI standards.
Why You Will Love It Here
- Shape the future of AI-driven learning. You’ll be at the forefront of using generative AI, analytics, and behavioral design to redefine how customers learn and adopt technology.
- See your work make a real impact. The experiences you create will directly accelerate product adoption, customer confidence, and measurable business outcomes across global enterprises.
- Work at the intersection of innovation and resilience. Join a company tackling some of the world’s toughest supply-chain challenges with cutting-edge AI solutions — and help users unlock that power.
What's in it for you?
At Resilinc, we’re fully remote, with plenty of opportunities to connect in person. We provide a culture where ownership, purpose, technical growth and a voice in shaping impactful technology are at our core. Oh, and the perks? Full-stack benefits for health, wealth and wellbeing to keep you thriving. Hit up your talent acquisition contact for a location-specific FAQ.
Curious to know more about us? Dive in at www.resilinc.ai
If you are a person with a disability needing assistance with the application process please contact [email protected].
