- Office in New York
Description
Member Relations Lead
New York, USA
On Site + Travel
Work Authorization Required
Compensation: $185,000 OTE ($110k base + $75k Uncapped Bonus Tied to Performance)
Meaningful early equity at our ground-floor valuation with >100x upside potential
Intra-USA relocation package available
About Aurora
Aurora is the operating system for high-performance living.
Our mobile app empowers the world's top founders, athletes, and family offices to master their relationships, exploration, and longevity across 5 lifestyle categories: travel, dining, experiences, luxury goods, and wellness.
To date, we have:
- raised $4m in funding from Tier 1 investors and entrepreneurs, including the founder of Velocity Black, early investors in Supercell & Deliveroo, the founder of Cleo, the President of VistaJet, and top NBA and Premier League athletes
- achieved industry-leading engagement with our paying customers, with an extensive waiting list wanting access to the product
- built a proactive, seamless product described as ‘magic’ by our members
We are now expanding our team as we grow our membership base globally.
The Member Relations Lead
Our core team of 16 is searching for a full-time Member Relations Lead to own our end-to-end member relationship management, from first point of contact to renewal.
You will work directly with our Co-Founders, Founding Lifestyle & Travel Strategists, Product & Engineering team, and Operators to design, organize, and execute a high-performance business development and stellar ongoing membership experience function.
This role reports directly to Aurora's CEO, and has the potential to rapidly grow into a senior leadership position across Business Development, Member Relations, and Growth.
This is an opportunity to play a central role in building and growing the world's highest-impact member onboarding and experience function, developing an ultra-high-performance member community that relies on our AI-first platform daily to master their relationships, exploration, and longevity.
Our Principles
We’re a team of tier-1 investor-backed and exited operators united by our five core principles:
- We seek truth
- We are high-leverage
- We are courageous
- We care deeply
- We believe impossible is an attitude
Why Aurora:
- High Leverage: Place a daily-use product in the hands of the world’s highest-influence individuals, empowering them to maximize their global impact
- Cutting Edge AI: Gain hands-on experience working with a revolutionary AI system, redefining lifestyle management at the highest level
- Generationally Defining: Play an essential role in building the Apple of high-performance living - a >$100bn opportunity at the intersection of technology, luxury, and longevity
About the Founders
Aurora was founded in 2024 by:
- Jonah Lowenstein, previously backed by the investors & operators behind Facebook, Spotify and Venmo
- Aurelius Zwick, UK Young Entrepreneur of the Year
- Dmitry Ogurtsov, former Director of Engineering at Workbounce (conversational AI tool acquired by ZoomInfo)
Our Chairman is Alex Macdonald, founder of digital concierge Velocity Black (acquired by Capital One for $300M).
We’ve raised >$4M from tier-1 investors in this space, including Boost Capital Partners, Koro Capital, Insiders VC, EQT Angel Fund, the Founder of Cleo, a16z scout fund, the Founder of Wander, the Co-Founder of Vise, the Founder of Velocity Black, tier-1 athletes from the NBA and Premier League, and the President of VistaJet US.
Requirements
Key Responsibilities:
- Own the end-to-end membership lifecycle from onboarding to renewal: From first contact to onboarding, active engagement, and renewal - you own the member journey. Identify and engage high-signal prospects, win their trust, convert them, and ensure they experience Aurora’s full value. You become the internal authority on conversion and renewal probability and use these insights to proactively allocate resources.
- Build and manage a world-class membership pipeline: You manage all acquisition and retention channels - in-person BD, high-signal referrals, collateral, product-led growth, community partnerships, proprietary events, and more. Introduce new ideas, test them with maximum leverage, and double down on what works.
- Deepen member trust: Collaborate with product, operations, and engineering to design onboarding and engagement flows that maximize trust, deepen integration, and make Aurora indispensable to each member.
- Establish a scalable function: Develop the systems, tooling, tracking, and communication cadences that ensure high-value touchpoints across the member journey. Scale personalization without sacrificing quality or responsiveness.
- Build the playbook and function: Create the playbook for a world-class member relations function, then hire, train, and lead a high-performance onboarding, conversion, and retention function through 2026 and beyond.
Who You Are:
- A master networker, persuader, and relationship builder: You can identify, win, and grow high-value relationships in elite global networks. You open doors others consider impossible, earn trust quickly, and turn warm introductions into long-term, high-value partnerships.
- A rigorous operator: You can manage multiple channels, events, and communication streams without anything slipping through the cracks. You know how to prioritize when several stakeholders or opportunities are competing for your attention, find the highest point of leverage, and always execute consistently and calmly.
- High leverage: You use data - lead volumes, engagement patterns, conversion rates, and member behaviors - to improve performance.
- Owner: You don’t wait to be told what to do. You identify what needs to happen, take ownership, and drive outcomes autonomously. You come with a plan, iterate at pace, and can confidently communicate under scrutiny.
Benefits
- Competitive salary + performance-based bonus.
- Founding stock options package on the ground floor of a $10bn+ opportunity.
- Access to exclusive Aurora events and services.
- Whoop or Oura Ring on us.
- $2,000 annual education budget.
- Whatever tech you need to do your best work.
- Generous parental leave.
- Comprehensive health benefits, with 90% coverage including dental and vision.
