Duty Manager at Hilton Glasgow Hotel

%3Cp%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- %3C/strong%3EThere is a saying in Glasgow, ‘The People Make Glasgow’ and at Hilton Glasgow, the team makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EA WORLD OF REWARDS%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EAnnual Salary of £29,046%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3ESmart uniform provided%26nbsp;%3C/strong%3Eand%3Cstrong%3E %3C/strong%3Elaundered%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EFree and healthy%3C/strong%3E %3Cstrong%3Emeals%3C/strong%3E when on duty%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EGrow your Career%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EPersonal Development%3C/strong%3E programmes designed to support you at every step of your career%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EA chance to make a difference%3C/strong%3E through our Corporate Responsibility programmes – Find out what and how we are doing (%3C/span%3E%3C/span%3E%3Ca style=%22color:#0563c1;%22 target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://cr.hilton.com/%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cu%3Ehttps://cr.hilton.com%3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3ETeam Member Travel Program:%3C/strong%3E discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3ETeam Member Referral Program%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EHigh street discounts: %3C/strong%3Ewith Perks at Work%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EHoliday:%3C/strong%3E 28 days%3Cstrong%3E %3C/strong%3Eincluding bank holidays (increasing yearly to up to 33 days)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EDiscounted dental and health cover%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EFree Parking %3C/strong%3E(depending on availability)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EDiscounted Taxi %3C/strong%3Ewhen public transports stop running%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EGuest Experience Day %3C/strong%3Eafter successfully passing probation%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EModern and inclusive %3C/strong%3ETeam Member’s areas%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3EA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby on a fixed-term%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%27Calibri%27,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%26nbsp;contract.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cbr%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;%22%3EAs Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EOccupy the hotel lobby and other public areas, particularly at busy times%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EEngage Guests in conversation and provide general assistance%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EManage, record, and resolve promptly all Guest complaints%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EMeet and greet VIP Guests and major corporate clients upon arrival%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3ECoordinate the services and special facilities provided to long-stay Guests%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EUnderstand all credit procedures and ensure they are applied%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EStay current with all hotel products, services, policies and emergency procedures%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EMonitor Guest satisfaction reports and implements actions to improve results%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EHandle, record and follow through with management issues or emergencies that arise%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:14px;%22%3EDuty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EPrevious supervisory experience in Front Office within the hotel/leisure/retail sector%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EGood knowledge of Health and Safety and security procedures%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3ECalm, efficient and the ability to work well under pressure%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EExcellent leadership skills and exceptional communication skills%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EA passion for delivering exceptional levels of guest service%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EPossess strong commercial acumen, with experience in increasing profitability in a tight market sector%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EExperience in managing budgets, revenue proposals and forecasting results in a similar-sized property%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:%27Calibri%27,sans-serif;font-size:14px;%22%3E%3Cstrong%3EIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EPrevious role as %26nbsp;Duty Manager in a similar quality hotel%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EA degree or diploma in Hotel Management or equivalent%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EIn-depth knowledge of the hotel, leisure or service sector%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EFirst Aid Qualification%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22margin-bottom:11px;%22%3E%3Cspan style=%22font-family:Calibri,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:normal;tab-stops:list 36.0pt;%22%3EPersonal License Qualification%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EEVERY JOB MAKES THE STAY.%3C/strong%3E%3Cbr%3EAt Hilton, It Matters Where You Stay, but The Stay is only one side of the story.%26nbsp;%3Cbr%3EWe know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. %26nbsp;That’s why at Hilton, Every Job Makes the Stay.%3Cbr%3EFind out more about all our brands and hotels - Hilton Brands | Global Hospitality Company%3C/p%3E%3Cp style=%22font-family:Arial;text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;text-align:justify;%22%3E%26nbsp;%3C/p%3E Apply Now