MANAGER - SYSTEMS (Las Vegas, Nevada, US) at The Venetian Resort Las Vegas

Position Overview:

Essential Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree or work experience equivalent in relevant discipline.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain Nevada Gaming Registration and any other certification or license, as required by law or policy. 
• Minimum 5+ years of relevant Information Technology experience.

• Minimum 2+ years of relevant Management experience.
•  Demonstrated experience in:
  • Service desk tools and workflow processes.
  • Management of service delivery and support application activities and resources, preferred.
  • A variety of systems infrastructure technology platforms (i.e., VMWare, Microsoft Server OS, InfoBlox, Red Hat Enterprise Linux OS), are preferred.
  • ITIL Service Delivery and Support, preferably with a formal ITIL qualification or certification.

• Working knowledge of:
  • Problem and resolution management and other service delivery and support methodologies.
  • ITIL change management processes.
  • Casino and hospitality applications knowledge is preferred.
• Expertise in areas of application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documentation of standards and procedures for the administration of maintenance of all supported environments.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.