Cargo Operations Agent at Air Canada

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role is responsible for overseeing and executing all operational procedures related to import and export cargo, including cargo acceptance activities. It requires close collaboration with multiple stakeholders, such as the Customer Service Unit, Cargo Reservations, headquarters teams, warehouse personnel, and external partners. Additionally, the position ensures strict adherence to Service Level Agreements (SLAs) for Air Canada customers, covering both inbound and outbound cargo movements.

Responsibilities:

• Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights.
• Adhere to acceptance procedures and ensure full compliance with CAA and Border Force regulatory requirements.
• Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights.
• Process all relevant paperwork for Inbound and Outbound flights, including specialist products.
• Receive and answer queries from Customers, Warehouse personnel, Load Planning Department, Border Force, etc. as required.
• Process Rack & Bond checks and process Bad Order Reports.
• Process Customs failures, check weight shipments, missing Cargo, as required.
• Ensure status processing of Inbound & Outbound Cargo comply with agreed SLAs.
• Ensure Cargo iQ milestones are achieved wherever possible.
• Liaise with Transport Companies to book and transport UK / EU destined Cargo.
• Liaise with LHR Cargo Reservations for direction with priority allotments / bookings.
• Maintain British Airport Authority Airside ID pass as required.
• Ensure compliance with ACU online training. 

• Previous Cargo experience an advantage.
• Experience of Cargo Management Systems (CMS), Flight Planning, ABS, NCTS would be an considered an asset.
• CAA / DFT Security trained.  

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Good verbal and written skills, with a high level of accuracy in English.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted