Resource Coordinator at Telefonica Tech

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

We are now recruiting for a highly motivated and organised Resource Coordinator to join our Resourcing team. As a Resource Coordinator, you will be responsible for effectively organising and scheduling technical consultants’ diaries in order to effectively deliver our various projects.

This is a fast paced, ever-changing role and you will essentially be the glue that pulls the projects together. To succeed in this role, you will need to be highly organised, pro-active, a quick thinker, and personable.

Key Responsibilities:

• Working closely with key stakeholders to find the right resourcing solution for our customers and the company;
• Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care.
• Coordination and allocation of resources to projects according to projects plans, resource availability and skill set;
• Management of Jira project management tool and resourcing tickets;
• Escalate resource constraints or a skills shortfall to the Resourcing Manager;
• Assist with and maintain the skills matrix to ensure it is accurate at all times;
• Conduct and manage weekly Project Management resource meetings;
• Ensure new customers and projects are set up on all relevant systems;
• Ensure the correct Sales governance is followed and commercial coverage is in place;
• Assist with checking and approving timesheets for all Professional Services resources;
• Administration of approved annual leave;
• Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system;
• Support other areas of the resourcing team, including other administration duties as and when required.

Skills & Experience:

• Demonstrable experience of a similar role within a Professional Services Project environment;
• Previous experience within a resourcing role would be preferable;
• Solid planning and organisational skills with the ability to prioritise work;
• Ability to carry out tasks to a high standard with a strong eye for attention to detail;
• Robust and clear approach – has the confidence to challenge, offer opinion and ‘push back’ when required;
• Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums;
• Demonstrates creative thinking and problem-solving skills but knows when to escalate;
• Team Player – understands the importance of individual as well as team contribution.

This is a hybrid working role with 2 days a week onsite being preferable. 

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.