- Junior
- Office in Pune
- Perform credit control tasks for school customers and payers including, chasing customers by email or reversing spends on the platform.
- Handling Direct Debit Indemnity Claim (DDIC) challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
- Handling card chargeback challenges by collecting internal supporting evidence, providing to external banks and communicating to schools and payers.
- Maintaining customer bank details within the platform, including processing changes as requested by school customers.
- Running and checking system reports to ensure system accuracy and completeness
- Identify and report on trends for tasks completed to drive system improvements
- Other ad hoc tasks as required
Key Responsibilities
- Background in finance administration, preferably in similar industry
- Skills and Knowledge:
- Prior experience in a similar role
- Knowledge of Microsoft Excel
- Excellent numeracy & analytical skills and attention to detail
- Good written and verbal communication skills
- Effective listener, understanding of customers’ needs and finding solutions for them
- Handling high volume debtor’s ledger methodically and ability to prioritise workload
- Able to work to deadlines with good time management skills
- Ability to work on their own initiative and as part of a team.
- Ability to develop strong relationships with customers
- Team player with the ability to share knowledge
