Associate - Cash Operations at Oaknorth.ai

· The key responsibility of this role is to support the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle.· As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team.· Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives

Job Responsibilities

Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.

Setting up Direct Debits/ACH.

Monitoring of group Emails (instructions/queries)

Monitoring of Bank accounts for Incoming payments & doing reconciliation.

Communicating with Portfolio Management Team to ensure loan related payments are received on time.

Effectively complete ad-hoc tasks and initiatives as directed across the business

Support other BAU requirements of Operations teams aside from primary activities.

Have a clear understanding of Role of Operations in the Life Cycle of Product. 

Desired Skills

Work experience of 2-5 years in Banking industry - Payment's domain/Back-office Operations.

Open to late night shifts.

Understanding of the Banking Industry.

Basic knowledge of UK/US Lending products & concepts.

Excellent communication both oral & written required

Computer literate and the ability to work on a variety of IT platforms

Should be a team player.

Energetic, enthusiastic, driven to go the extra mile

Flexible, eager to learn

Open to occasional weekend work and/or night shift hours when and if required

Willingness to work flexibly and as part of ONE team, helping out in different business areas as required

Passionate about delivering excellence in service and quality

Graduate/Post Graduate degree in Finance.

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