- Professional
- Office in Bangalore
Job description
- The candidate should have good communication skills.
- The candidate should not have any MTI
- The candidate should have the technical acumen for L1 support Engineer.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on an appropriate course of action.
- Monitor issues from start to resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Range of Year Experience-Min Year
1
Physical Location
Bangalore - Global Axis
Qualifications
Bachelors/Graduate
Range of Year Experience-Max Year
3
