Senior Manager Quality Assurance at Westpac Banking Corporation

Create your best future and join Westpac as a Senior Manager, Quality Assurance

What’s the role?

As Senior Manager, Quality Assurance, you’ll lead a team of specialists within our Quality Assurance & Enablement function, based in Parramatta, NSW. This full-time role sits at the heart of Westpac’s financial crime risk operations, where you’ll oversee the design, delivery, and continuous improvement of our QA framework across key areas including sanctions, customer due diligence (CDD), transaction monitoring, and law enforcement notices.

You’ll be responsible for ensuring the effectiveness and consistency of assurance activities, providing strategic insights to senior stakeholders, and driving a culture of excellence and accountability. You’ll also play a key role in coaching and developing your team, managing offshore service partners, and collaborating across financial crime operations to uplift performance and reduce risk. If you’re passionate about leading change, simplifying processes, and delivering meaningful outcomes, this one is for you.

What do I need?

We’re looking for someone who’s confident, capable, and ready to lead with purpose. You’ll bring:

• Strong experience in financial crime operations / compliance, across all areas of Transaction Monitoring, sanctions, customer due diligence (CDD), and government notices.
• Proven ability to lead and develop teams, with a focus on coaching, mentoring, and performance uplift.
• Sharp analytical skills and the ability to translate complex data into clear, actionable insights.
• A collaborative mindset with excellent communication skills, knowing how to influence and engage stakeholders at all levels.
• A passion for continuous improvement, with experience in QA frameworks, process design, and operational efficiency.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.