Process and Performance Manager at Airbus

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Job Description:

Satair is looking for a Process Performance Manager to join our team in Herndon, Virginia.

In this role you will increase process maturity, harmonize and improve processes throughout Customer Resolution Services (CRS) and Order to Invoice E2E process (O2I). Measure and increase process performance (e.g. process lead time reduction, order/quote happy path increase). Responsibility to maintain our process landscape and leading/deploying initiatives/projects which are related to the improvement and transformation of our CRS and O2I processes. Lead and support the global CRS Process Specialist Community with colleagues in Europe, Asia and Americas and colleagues from our blue channel operations (Airbus Channel) and our red channel operations (Satair Channel). 

Meet the Team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your Working Environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

 Primary Responsibilities: 95%

• Maintain, update and improve CRS/O2I Process Landscape   

• Align with internal stakeholders on E2E Processes

• Participate in and deploy projects (LBIP and agile)

• Manage system requirement definition and validations

• Discover automation potential and support automation of CRS processes

• Provide training/communication to internal customers with regards to changes in way of working

• Participate in CRS Process Specialist (PS) Community, be the local PS focal point 

Other duties as assigned:       

• Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team

Your Boarding Pass:

• Degree in Business Administration, Mechanical Engineering, Industrial Engineering, Computer Science, Supply Chain Management, Economics or equivalent experience

• Professional experience of 6+ years in the area of process improvement (or comparable)

• Experience in customer service organizations, desirable with direct customer interactions

• Challenge the status-quo, improver mind-set and customer focus

• Digital flare, able to understand and enable the (digital) growth of our company

• Strong background and/or experience in Process Management: 

  • process mapping methods

  • knowledge about process improvement project/initiative

  • Experience in Project Management especially stakeholder management

• IT savvy (SAP, Business Intelligence Tools, Ticketing tools or similar)

• Ability to travel domestic/internationally up to 10%

• Authorized to work in US without current or future need for  visa sponsorship

Physical Requirements: 

• Onsite or remote:  up to 40% remote

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.Daily computer usage

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. daily virtual meetings

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. daily conversations and meetings

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily computer usage

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.

• Sitting:  able to sit for long periods of time in meetings, working on computer.Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. 

• Standing: able to stand for discussions in offices or on production floor.

• Travel:  able to travel independently and at short notice. Listed above, 20%

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. Able to walk 

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site 

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. 

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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