Special Projects Manager - Programs and Operations at Metropolitan Government of Nashville & Davidson County, TN

About the Department

The Special Projects Manager for Programs and Operations leads with a trauma-informed and community-centered approach, overseeing the development and management of youth and family programs which promote healing, equity, and opportunity. This role ensures that court services are accessible, culturally responsive, and attuned to the complex needs of youth and families impacted by the youth justice system. By fostering strong partnerships with internal teams, community organizations, and external agencies, the Director advances high-quality, compassionate programs and operational practices which support positive outcomes and long-term well-being for young people and their families across Davidson County.

Davidson County Juvenile Court’s mission is to prevent problems, promote the positive potential in all people, and pursue fairness and hope.

Position Duties

• Supervise and coordinate the work of division directors, impacting programs and case flow.  
• Oversee the planning, implementation, and evaluation of all court-based and community-based programs serving youth and families, including diversion, intervention, and support initiatives.
• Provide organizational leadership that aligns Court operations with our mission, vision, and values.
• Lead strategic planning and cross-agency collaborations to improve outcomes for children and families.
• Oversee policy development, program evaluation,  continuous improvement efforts, and drive evidence-based adjustments.
• Facilitate strategic alignment to ensure trauma-informed and family-centered services.
• Develop and maintain standardized processes and protocols for case management, program referral, intake, and follow-up to ensure efficiency, equity, and compliance with legal and regulatory requirements.
• Lead the continuous improvement of court processes, leveraging data and feedback to enhance service delivery and outcomes for youth and families.
• Supervise program managers, coordinators, and support staff, providing leadership, coaching, and professional development opportunities.
• Collaborate with judges, court staff, and community partners to align programs and processes with best practices in youth justice and family engagement.
• Represent the court in community forums, interagency meetings, and with external stakeholders on matters dealing with youth and family programs.
• Ensure compliance with all applicable laws, regulations, and grant requirements related to juvenile court programs and operations.
• Prepare and present reports, recommendations, and strategic plans to court leadership and other stakeholders.
  
  
  

Minimum Qualifications

EDUCATION AND EXPERIENCE
Bachelor’s Degree in Social Work, Public Administration, Psychology, Education, or a related human service field and five (5) years of verifiable project management experience specifically overseeing multidisciplinary teams in human services, child welfare, court systems, or program management.


****No Substitution****



Candidates with accreditations earned in a foreign institute are encouraged to apply.
 
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Other Qualifications

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
 
 
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

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