Senior Program Manager at Lightspeed Commerce

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for a Senior Program Manager in London to join our Global PMO team. The Senior Program Manager will lead the execution of initiatives across Lightspeed’s Go-To-Market (GTM) that progress our company strategy and deliver efficiencies into the business.  

Working within the team of the President’s Office, you will partner closely with colleagues within the Go-To-Market organisation and right across Lightspeed.  

What you’ll be doing:

• As a Senior Program Manager, you will drive structured, transparent, and results-oriented execution to ensure Lightspeed and the Go-To-Market (GTM) team achieve their objectives. Leveraging purposeful execution frameworks, you will align cross-functional teams, track progress against OKRs, and ensure goals are met efficiently and effectively. Your ability to orchestrate complex initiatives with clarity and precision will be critical in delivering measurable impact.
• As a Senior member of the Go-To-Market (GTM) Programs team, you will support the stakeholders in the use of best practices for program execution.
• As we are a growing organisation, you must be flexible in your approach and mindset to take on new challenges that may arise for the broader Go-To-Market (GTM) team and Lightspeed, as priorities, market dynamics and opportunities change.
• As a Program Management Business Partner, build strong relationships with departmental leaders, deeply understand their goals, and help shape their execution strategies. Proactively identify opportunities to improve performance and align departmental priorities with broader company strategy.
• Partner and collaborate with Sponsors, Senior leaders, Business Leads, and cross-functional stakeholders to achieve business and financial success metrics for programs and initiatives. Ensure clarity of purpose, alignment on scope, and shared accountability throughout execution.
• Oversee and coordinate key initiatives within assigned departments, acting as the connective tissue between strategy and execution. Ensure transparency, effective stakeholder engagement, and timely communication around progress, risks, and decisions.
• Define, monitor, and analyze key performance indicators to measure impact, highlight gaps, and drive continuous improvement. Embed operational excellence by standardizing best practices, optimizing workflows, and scaling what works.
• Leverage change management principles to help programs adapt to evolving priorities, while ensuring effective governance, sponsor engagement, and interdependency management across teams.
• Solution programs and approach, seeking clarity on ambiguous deliverables, defining scope and execution plans.
• Team up collaboratively, as required, with Business Leads and commercial modeling /analysts; to execute together for velocity and stability.
• Utilize program delivery frameworks and tools for scope definition, milestone planning, risk management, resource coordination, and reporting. Present complex ideas with clarity and offer recommendations that support speed, scalability, and strategic alignment.
• As a senior member of the GTM Programs team, contribute to the development of program management best practices and mentor others in the craft. Be a flexible and proactive problem solver, adapting to organizational needs as priorities shift.
• Present and communicate complex ideas succinctly with a clear message of status and decisions needed, as well as regular reporting on program execution and metrics.

And a little bit of...

Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!

What you need to bring:

We're looking for a Senior candidate who has experience with the following:

• Strong experience in leading the execution of impactful, complex, and large programs of work;  or similar
• Background in facilitating, and working across multiple teams building strong stakeholder relationships, collaboratively, for outstanding business and individual outcomes.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organisation and seeking cross organisational alignment - ability to act with calm
• Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking  program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data-driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS
• Ideally experience in a global organization

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

 Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy & healthy! 

• Lightspeed RSU program (we are all owners) 
• Unlimited paid time off policy 
• Flexible working policy 
• Health & Wellness Benefits 
• Paid Leave Assistance for new Parents 
• LinkedIn Learning License 
• Paid Volunteer Day 

….and so much more!