Administrator - Service Operations (Perth Precinct, WA, AU) at WesTrac

Reporting to the Operations Support Admin Supervisor, the Administrator – Service Operations will play a vital role in supporting our Perth Branch. This position encompasses a diverse range of administrative responsibilities and customer-facing activities, ensuring smooth day-to-day operations and excellent service delivery.

Employment Options

1 × Full-time position

OR 2 × Part-time positions

Roster:  

Full-time: Monday to Friday, 8.5 hours per day (inclusive of paid meal breaks)

Part-time: Flexible options available:

• 2 days on / 5 days off
• 3 days on / 4 days off

Location: Perth Precinct

What you’ll do:

• Assist with reception duties, including greeting visitors and managing phone calls
• Perform general administrative tasks to support branch operations
• Ensure external items are encoded onto work orders, priced correctly
• Ensure quality assurance and participate in continuous improvement initiatives
• Adhere to WesTrac policies and procedures in all administrative activities
• Provide customer-facing support as needed

Skills and Experience:

• Previous experience in a Customer Service or similar role
• SAP experience is considered highly desirable
• Excellent customer service skills with the ability to build and maintain successful working relationships
• Effective communication skills
• Attention to detail and accuracy
• Professional level of computer literacy and data entry skills
• Adaptability including the ability to perform efficiently in a diverse environment

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4739

This position may be filled prior to the advertised closing date should a suitable candidate be identified.