Internal Only - Enhancement and Assurance Administrator at Cardiff University

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Enhancement and Assurance Administrator

Join a fantastic Professional Services team in the world’s first Public Value business school!
 
The Enhancement and Assurance Administrator will deliver high-quality administrative support for learning and teaching within the School. The role focuses on quality assurance and enhancement activities, including:
 
•    Servicing learning and teaching committees to a professional standard.
•    Maintaining and updating the Business School’s Programme Information.
•    Supporting internal and external quality assurance processes.
•    Administering student feedback mechanisms.
•    Administering External Examiner recruitment.
•    Administering Student Academic Representative recruitment and servicing Staff-Student Panels.
 
In addition, the postholder will provide administrative support to the Pro-Dean for Education and Students, assisting with portfolio, programme, and process enhancements and initiatives.
 
The role works under the direction of the Enhancement and Assurance Manager as part of the Enhancement and Assurance Team, within the wider Education Services team in the Business School. Informal enquiries about this role should be directed to: Dan Rafferty (Enhancement and Assurance Manager) at [email protected]. 

This post is full-time (35 hours per week), advertised on a fixed term basis until 31 July 2026.

Salary: £28,031 - £31,236 per annum (Grade 4).

Working for Cardiff University & Important Information on Applying
This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
 
We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.
 
We are looking for a team player who will work with colleagues to provide a great service to staff and students. Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
 
Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Closing date: Wednesday, 3 December 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Key Duties

•    Committee Support
    o    Organise and service the School’s Boards of Studies and the Education and Student Experience Committee: 
            Schedule meetings, book rooms, and circulate agendas and papers.
            Maintain accurate membership records for internal and external members.
            Ensure student representation by liaising with relevant colleagues.
            Take and produce accurate minutes within agreed timeframes.
            Track actions and report on progress.

•    Student Representation
    o    Under the direction of the Director of Student Experience, administer the School’s Student Academic Representative system: 
            Manage nominations and voting processes.
            Arrange Student/Staff panels and produce timely minutes.
            Maintain a log of actions taken in response to feedback.

•    Systems and Data
    o    Manage and update key systems, including: 
            Programme information in SIMS (Student Information Management System).
            Online module feedback.
            Internal databases to support enhancement and assurance activities.

•    External Examiner Administration
    o    Coordinate the nomination, appointment, and onboarding of external examiners.
    o    Administer and co-ordinate the response to and return of external examiner reports.   

•    Quality Assurance and Enhancement
    o    Support internal and external quality assurance processes, including programme reviews and accreditation activities.
    o    Assist the Pro-Dean for Education and Students and Programme Directors with documentation and reporting requirements.

•    Collaboration and Advice
    o    Work with colleagues to improve processes and share best practice.

•    Provide detailed professional advice and guidance on internal and external quality assurance and enhancement processes and mechanisms using judgement and creativity to suggest the most appropriate course of action, contributing to the resolution of more complex issues.

•    Establish working relationships with key contacts to improve service levels. Develop communication links with University schools, colleges, directorates, and external bodies as required.

General Responsibilities

•    Plan and manage your own workload to meet deadlines.
•    Maintain confidentiality and comply with University policies on Health & Safety, Equality & Diversity, and Information Security.
•    Undertake other duties consistent with the role as required.

31,236

Grade 4

28,031

Admin / Clerical

Cardiff Business School

Cardiff Business School is a leading business and management school in the UK, holding AACSB and AMBA accreditations and ranked 1st for its Research Environment and 2nd on Research Power (REF2021). The School has a Public Value purpose and focuses on the co-creation of high quality, interdisciplinary education and knowledge that delivers economic, social and environmental value. The School’s activities are oriented towards five Grand Challenges: Decent work, fair and sustainable economies, future organisations, good governance, and responsible innovation.

Administrative Support

Essential Criteria 

Qualifications and Education
1.    NVQ 3/A-Levels or equivalent.

Knowledge, Skills and Experience
2.    Substantial experience of working in an administrative role
3.    Specialist knowledge and of quality assurance and enhancement mechanisms
4.    Ability to set up standard office systems and procedures and make improvements as appropriate

Customer Service, Communication and Team Working
5.    Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
6.    Proven ability to advise and influence key stakeholders 
7.    Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.

Planning, Analysis and Problem solving
8.    Evidence of ability to solve problems using initiative and creativity; identify and propose practical solutions and to resolve problems where there are a range of potential options available.
9.    Evidence of ability to analyse processes and procedures, and advise on improvements
10.    Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work.

Desirable Criteria 

1.    Degree or an equivalent qualification or equivalent work-related experience.
2.    Experience of committee servicing and minute taking.
3.    Experience of working in a Higher Education environment.
4.    Fluency in Welsh, written and oral.