India - Cruise Itinerary Coordinator at ISS Group Holdings Limited

About Inchcape Shipping Services

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Cruise Itinerary Management: 

Monitoring of all activities under Center of Cruise Excellence (COCE) with special attention to Cruise Itinerary Management, which requires communication and coordination with all stakeholders (Cruise Lines Customers, Inchcape offices, Inchcape Business Partners, Ports and vendors), administrative and clerical support for the functions of smooth itinerary planning, customer service and all necessary reporting, including timely follow up of: 

→ PDAs, FDAs and Port Information as per customer requirements.

→ Compliance requirements concerning customs regulations, marine and passenger statuary tariffs.

→ Oversight and management of necessary Pre-Funding.

→ Follow up with location office on timely submission of Invoices pertaining to cruise vessel calls.

→ Ensure adherence to internal and principal’s procedure for DA closing.

→ Evaluate information / results and choose the best solution to solve problems.

Main Purpose of Job:

→ Itinerary Planning & Mapping

→ Berth booking and allocation follow up with Location Offices

→ Proforma Disbursement Account (PDA) and Final DA (FDA) coordination with cross checking

→ Pre-funding management and cost control

→ Online Port Information management and optimization

→ Inchcape offices and customer coordination

→ Smartsheet itinerary and dashboard management and optimization 

→ Monthly progress reporting

→ Cruise Consultancy research and support as assigned and required

→ Special Cruise Industry related project assignments

Key Accountabilities: 

Cruise Consultancy and Special Projects

To conduct required research and Cruise Consultancy or Cruise Special Project associated tasks as assigned by the Line Manager or the Cruise Solutions business stream in line with the guidelines, formatting, deadlines and other specific needs outlined for each assignment. 

Debt Control

Follow up and monitoring to ensure all assigned Disbursement Account types (PDA and FDA) are both timely and accurate within stated turnaround times and to pre-empt potential process or system barriers that may impact Cruise Cash Receivables (CCR). A key purpose of the role is to ensure the correct processes and procedures are followed to ensure a healthy cash-flow according to set company guidelines.

Safety, Quality and Environment

Ensure strict compliance to all relevant safety, quality and environmental procedures in accordance with Inchcape’s Quality Management System and Inchcape’s Health, Safety and Environment policies and procedures to deliver highest quality services possible to Cruise Line, Ship Management and Consultancy related customers.

Customer Service Excellence

Identify, understand and proactively meet internal and external customer needs by demonstrating a high level of commitment by applying maximum efforts to achieve expected outcomes to the highest quality standards, thereby attaining and exceeding customer expectations. To apply prompt corrective actions to any potential process or procedural service failures and ensure that they do not reoccur in the future.

Data Integrity and Quality

To supervise and control the data integrity accuracy of the applications, software and systems, in order to meet internal and external customer requirements in line with set KPI’s and company parameters. Furthermore to:

➢ Ensure QHSSE policy is followed without any deviation

➢ Ensure 100% accuracy of data input.

➢ Ensure set KPI’s are adhered to and maintained.

➢ All QHSE documents and location audit files are kept updated. 

Reporting

To produce monthly progress reports with timely submission for the Line Manager. Other add-hoc reports will be required on occasions and communicated by the Line Manager. 

Teamwork

To proactively collaborate with and support colleagues by adopting the spirit of teamwork. To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers. To work with all colleagues in a friendly, business focussed, proactive and cooperative manner. 

Documentation Verification

Assist colleagues and the Line Manager with the verification of necessary documentation preparation and required document submissions by the various Inchcape location offices and Business Partners. 

Corporate Compliance

Inchcape prides itself on its Corporate Compliance standards and code of conduct. As such, all Inchcape employees are required in full to adhere to 100% of all Inchcape’s corporate compliance and ethics policies pertaining to all related activities of the role.

QHSSE – Quality, Health, Safety, Security and Risk (Mandatory requirements)

This role is accountable to 100% compliance of the below mandatory requirements:

→ Assessing QHSSE risk and implementing risk controls within the area of responsibility of the working role.

→ Reporting all accidents, incidents and near misses whether the persons are injured or not.

→ Taking accountability to ensure the QHSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work and in the Office.

→ Ensure full compliance with Inchcape’s QHSSE Management System

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