Provider Services Coordinator at Delta Dental of Washington

As a Provider Services Coordinator I, you’ll tap into your passion for helping others by serving as the primary contact for dental providers and their office staff. Acting as a vital link between providers and internal teams, you’ll proactively communicate, promptly respond to inquiries, educate providers on processes, and maintain accurate provider data. Through exceptional customer service and thorough outreach, you'll simplify interactions, enhance provider satisfaction, and continually improve the provider experience.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $40,905.00 – $55,298.00, and for Eastern Washington varies between $40,560.00 – $54,416.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Serve as the primary point of contact, promptly and professionally responding to inquiries from dental providers, office staff, and internal departments.
• Build and maintain positive relationships, consistently improving provider experience and simplifying interactions.
• Clearly communicate application processes, requirements, and provider data procedures, proactively addressing provider questions and concerns via phone calls, callbacks, and email.
• Conduct outreach to obtain necessary documentation, accurately updating and maintaining provider data in management systems.
• Thoroughly document all interactions based on mode of communication, ensuring accuracy, completeness, and adherence to established turnaround times.
• Manage the team's shared inbox and hotline, effectively prioritizing tasks and balancing competing priorities.
• Proactively troubleshoot provider concerns, escalating issues professionally through appropriate channels when necessary.
• Engage positively in meetings and training sessions, maintaining openness to continuous learning and improvement.
• Contribute to growing the provider network through education, guidance, and referrals to Provider Ambassadors.
• Develop and maintain knowledge of company and departmental policies and practices.

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• 2+ years of experience in customer service, administrative support, or related fields.
• Strong verbal and written communication skills, maintaining professionalism in all interactions.
• Ability to manage competing priorities and consistently meet deadlines in a fast-paced production environment.
• Strong technical proficiency, including accurate data entry, efficient database navigation, and the ability to quickly learn new provider management systems and tools.
• Excellent interpersonal skills, with the ability to build and maintain positive professional relationships.
• Demonstrated problem-solving skills, proactive approach, and the ability to escalate appropriately.
• Detail-oriented with strong organizational and documentation skills, ensuring consistent follow-up practices focused on enhancing provider sentiment and relationships.
• Ability to maintain confidentiality and professionalism when handling sensitive provider information.
• Commitment to continuous learning and openness to feedback.
• Experience with Salesforce Health Cloud and/or Dental on Demand (DoD) or similar platforms preferred.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.