IT & Logistics Support Specialist (Early Career / Junior) at Axelerant
Axelerant · Gurugram, India · Onsite
- Junior
- Office in Gurugram
About Us
We’re a tech-focused company committed to delivering great experiences for our people. Our People Care & Admin team ensures smooth support, efficient logistics, and reliable device management. Every interaction counts, and you’ll help create a seamless, supportive internal experience.
About the Role
We’re seeking an early-career IT & Logistics Support Specialist who enjoys solving problems and supporting others. This is a fully onsite role, and you’ll be in the office five days a week. You’ll manage device logistics, inventory, shipping, ticketing, MDM tasks, and basic system administration. Clear communication and a steady, organized approach will be essential to keeping our team supported and daily operations running smoothly.
Key Responsibilities
IT Support & Device Management
- Respond to IT tickets with a service-first approach, ensuring team members feel supported and informed.
- Troubleshoot macOS issues (software, connectivity, performance, security).
- Provide empathetic guidance on repairs, replacements, or loaner devices.
- Coordinate with Apple Authorized Service Centers and trusted partners for diagnostics, quotes, and repairs.
- Review repair quotations and recommend cost-effective options.
- Support the Admin Team with claims, reimbursements, and escalations.
- Manage vendor coordination with Ozone for device orders, pickups, and portal issues.
- Prepare devices for deployment, including cleaning, setup, quality checks, and readiness tests.
- Communicate updates proactively and take ownership of each case end-to-end.
- Share simple instructional videos or proactive tips to promote device health.
Mobile Device Management (MDM)
- Configure, enroll, and manage devices using MDM tools (Jamf, Hexnode, or similar).
- Apply security and compliance policies.
- Troubleshoot MDM-related issues.
- Support Apple Business Manager workflows.
Asset & Inventory Management
- Track devices and IT assets across their full lifecycle.
- Maintain accurate inventory records and support periodic audits.
- Oversee returns, updates, EOL evaluations, and documentation.
- Ensure secure data handling and adherence to asset-management standards.
- Basic System Administration & Technical Support
- Support basic networking, software installations, compliance checks, and OS updates.
- Provide clear, friendly communication for all user support needs.
Office Logistics Support
- Coordinate supplies, shipments, pickups, courier services, and vendor visits.
- Handle simple on-site operational and maintenance tasks.
Skills, Knowledge and Expertise
- Hands-on experience with macOS troubleshooting
- Familiarity with MDM tools (Jamf, Hexnode, etc.)
- Experience with asset management, logistics, or inventory processes
- Basic knowledge of networking, data security, and device repair
- Ability to communicate clearly, stay organized, and solve problems calmly
- Needs to work full-time from our Gurgaon office
- Strong attention to detail and good case documentation habits
Nice to Have
- Experience using Google Workspace, CRM systems, or ticketing tools
- Exposure to Windows, iOS, and Android environments
- Prior experience at a device repair center (hardware basics, component swaps)
- Certifications in Apple IT Support, MDM tools, logistics, or IT fundamentals
Benefits
Why Work At Axelerant?
- Be part of an AI-first, remote-first digital agency that’s shaping the future of customer experiences.
- Collaborate with global teams and leading platform partners to solve meaningful challenges.
- Enjoy a culture that supports autonomy, continuous learning, and work-life harmony
