Deskside Support Engineer (L2 Support) at Cognizant

%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECognizant is seeking Deskside Support Engineer(Level 2 Support) for our Infrastructure Services Practice. Cognizant Infrastructure Services – Provides IT infrastructure %26amp; Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EResponsibilities%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraph%22 style=%22mso-list:l0 level1 lfo3;tab-stops:54.0pt;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EConfigure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETroubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETo Provide 1%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:115%;%22%3Est%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:115%;%22%3E/2%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:115%;%22%3End%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:115%;%22%3E%26nbsp;line, %26nbsp;IT Technician will be working on Incidents%5CRequest from ServiceNow, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc..%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETroubleshoot application issues%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EResolve users’ IT issues related to Desktops, Laptops, Windows / MAC operating systems, Printer setup, Resolve printer issues%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWork independently troubleshoot all support requests and follow escalation policies%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EResponsible for computer hardware builds and maintaining inventory for computers ready deploy%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProvide support tall business users%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEstablish and maintain a positive professional relationship with users and clients%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EParticipate in testing, documentation and implementation of assigned projects%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAdditional duties as and when required%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:list 36.0pt left 54.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EEssential Skills:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraph%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list 36.0pt left 54.0pt;text-indent:-18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EDesktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWorks with vendor support contacts resolve technical problems with desktop computing equipment and software.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ERecommends and / or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAssesses functional needs determine specifications for purchases; Orders computer supplies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt left 54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWindows 7 %26amp; Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge %26amp; O365 / Adobe / Skype / MS Teams troubleshooting%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAt Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EYou will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EOur Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22tab-stops:54.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Calibri%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Apply Now