- Junior
- Office in Aberfeldy
YOUR OPPORTUNITY
This exciting new role in the Brand Homes team gives you ownership of our e-commerce offering. You will maintain the brand loyalty we generate during a visit and provide our digital guests with the same personal service offered in our onsite shop.
In addition to, packaging and despatching orders with care, you will work alongside our commercial and marketing teams to manage stock levels and mechanise the online store.
ABOUT YOU
You will need a keen attention to detail, ensuring everything from product descriptions, engravings and postal addresses are correct.
The successful candidate will be responsible for packaging orders and proactively checking any issues with the customer. This role also includes checking copy, creating new products and working with the marketing team on blogs and special offers.
The ideal candidate should understand what makes the whisky consumer tick and be able to deliver an online shopping experience that builds loyalty and keeps them returning.
RESPONSIBILITIES
· Responsible for delivering an industry leading digital shopping experience
· Monitor the digital shopfront and keep descriptions, prices and other content up-to-date
· Collate and package orders to a high standard, but with an eye on reducing excess waste packaging.
· Provide the same high standard of customer service that we offer instore. Working with the delivery partner and other colleagues to resolve any issues quicky.
· Working with the commercial team to manage stock levels and ensure appropriate products are featured. Act like a founder to manage Gross Profit of every sale.
· Creating inspiring collections and bundle products that will excite our shoppers.
· Supporting the marketing team during promotions to bring their vision to life.
· Following licensing laws, and our responsible drinking principles at all times.
· Follow Health and Safety Guidelines and procedures.
· Support the whole Brand Home business by supporting the retail, experiential, advocacy and F&B teams as required. Share and steal best practice with pride to ensure the highest standards of guest experience and maximise profitability.
SKILLS
· Good digital skills with the ability to operate back-end computer programs (Shopify and courier interface).
· Previous experience in a customer service role is preferred but not essential.
· Excellent communication and interpersonal skills.
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
· Strong attention to detail and the ability to follow instructions.
· Knowledge of the whisky market and what motivates consumers is desired but not essential.
· Flexibility to work mornings, evenings, weekends and bank holidays as needed.
PERSONAL QUALITIES
· Flexible attitude with a determination to deliver 5 star service
· Uncompromising focus on the highest quality standards
· Results Driven, striving for commercial and quality success like a true founder
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Compensation, Paid Time Off & Retirement:
Competitive Pay Package
Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
Retirement/Pension Plan
Health & Wellbeing
Medical, Critical Illness, and Life Insurance
Calm Meditation App subscription (free)
Employee Assistance Programs
Best-in-class, family-friendly, and inclusive leave policies
Additional Benefits
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
