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| ABOUT TEMENOS |
Temenos powers a world of banking that
creates opportunities for billions of people and businesses everywhere. We have
been doing this for over 30 years through the pioneering spirit of our Temenosians
who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and
community banks in 150+ countries. We collaborate
with clients to build new banking services and state-of-the-art customer
experiences on our open banking platform, helping them operate more
sustainably. At Temenos, we have an open-minded and
inclusive culture, where everyone has the power to create their own destiny and
make a positive contribution to the world of banking and society. |
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| THE ROLE |
Join the PACS for SaaS (P4S) Team, a critical,
cross-functional group focused on providing Level 3 technical support and
permanent solutions for our live cloud clients. This role is ideal for a
highly motivated, technically skilled professional who thrives in a fast-paced
environment, prioritizing root cause analysis and rapid, high-quality
resolution of complex product issues. |
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| OPPORTUNITIES |
Advanced Incident Management & Resolution: - Serve as a Subject Matter Expert (SME) in end-to-end
resolution of client issues, managing support tickets from initial query
through successful fix deployment.
- Lead the resolution of high-priority Sev1/critical
escalations.
- Conduct Root Cause Analysis (RCA) for complex live client
issues, focusing on permanent fixes rather than temporary workarounds.
Technical Solution Development & Deployment:
- Design and deliver automated correction packages to
accelerate deployment and resolution cycles.
- Assist the deployment team with technical clarifications and
support during fix/correction rollouts in UAT and Production environments.
- Execute and support critical or complex deployments in UAT
and Production, often requiring off-hours engagement.
Client & Stakeholder Communication: - Act as a Single Point of Contact (SPOC) for critical client
escalations, providing timely status updates and engaging directly with clients
for clarification or detailed product explanations.
- Coordinate regularly with ODM/SDM (Operations/Service
Delivery Managers) to provide status updates and participate in client calls.
Product Expertise & Knowledge Transfer: - Collaborate with L1 Product Development to clarify fixes,
help replicate issues, and provide core fix suggestions.
- Provide Product Knowledge Transfer (KT) and training to new
hires and internal teams (e.g., CCC) to enhance overall product expertise.
Customization & Reporting: - Develop and implement alternate product logic/customizations
as needed to resolve pressing client or bank-specific requirements.
- Handle data extraction and assist banks in customizing and
generating essential regulatory or annual reports.
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| SKILLS |
- Proven
experience in Technical Support and Application
Support(Transact, FCM, TDH, DES, Wealth), for enterprise software,
preferably in a cloud environment.
- T24
– Transact (AA, Payments, Accounting, Reporting, Private Banking, Core,
Financial & Retail, Delivery, API )
- Strong
analytical and Root Cause Analysis (RCA) skills.
- Minimum
2 years to 15+ years of experience in T24.
- Proficiency
in data extraction and a background in writing/customizing business logic
(e.g., Corrections, SQL, scripting, or product-specific configuration).
- Exceptional
collaboration, communication, and client management skills.
- Ability to work flexible hours for critical
deployments and major incident support
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| VALUES |
- Care about transforming the
Banking landscape
- Commit to being part of an
exciting culture and product evolving within the financial industry
- Collaborate effectively and proactively
with teams within or outside Temenos
- Challenge yourself to be ambitious and
achieve your individual as well as the company targets
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| SOME OF OUR BENEFITS include: |
- Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
- Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- Family care: 4 weeks of paid family care leave
- Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
- Study leave: 2 weeks of paid leave each year for study or personal development
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