Installation Associate at Ncratleos

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities:

Accountabilities

Please note that every account works slightly differently, and they do not all provide the same services. Not all of them provide quotes to the engineers, or process the requests, or manage the billing side.

• Quotes

Provide the customer with a quote for a potential event, with the information provided by the customer about the project.

• Request processing

After receipt of a request for a job from the customer, validate and process the request, create Service Request Form to request an engineer, create entry in the relevant tracker database / spreadsheet.

• Securing engineers

Liaise with the schedulers in the countries where the events take place to ensure an engineer gets assigned to the jobs. Manage the availability issues, trying to re-schedule events with the customers or escalating the issue to the relevant people within NCR.

• Confirming the event

Prior to each event, make sure that the customer knows the details of the engineer who will attend the site. Make sure that the relevant documentation, and contacts have been forwarded to the engineer.

• Contact for engineers

Being available for the engineer and the customer on the day of the event. Assist the engineer with any query or issue and liaise with the customer.

Call the engineer after the event to ensure everything ran smoothly and report any issue to the customer.

• Closure / Pick up requests

Get the closure details (time spent on site, travel time, number of trips, additional costs) from the engineer or the country scheduler. When equipment gets de-installed, arrange the collection of the equipment by courier service.

• Billing

From the closure details, use a pricing matrix to calculate how much the customer should be billed for each event. Take part to billing reviews with the customer.

Mandatory skills / Experience

• Will need to be highly personable with first class communication skills.

• Highly organized.

• Must be computer-literate in all MS office applications in particular Excel.

• Must have experience in a customer service environment.

• Will need to be capable of working within very tight deadlines.

• Will need to be an effective problem solver.

• Will have good organizational skills and be able to work well both independently and within a team.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.