Screening Team Leader at Reed

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

£24,875 per annum

Job Description

The Screening Team Leader role is to support the continued success of Reed Screening, by managing a team of Screening Executives, ensuring that all calls are handled in a professional and timely manner to ensure compliance in respect of all current legislative, regulatory, and contractual requirements, and by developing the revenue potential of Reed Screening.

Working hours - 37.5 hours, Monday - Friday, with 2 x late shifts per month

Hybrid - After training, it will be 1 week in the office and 1 week from home

What you’ll be doing
•    To lead, develop and manage a dedicated telephony team, to work professionally and effectively in supporting Screening Operations
•    To monitor all systems and constantly review more efficient ways of working
•    To be present at internal/external audits and ensure feedback is quickly
•    To ensure that all internal and external process are always adhered to and take the appropriate action when not
•    Maintain excellent relationships with internal / external stakeholders, clients and Reed senior management
•    Development of skills and competencies within the team
•    Improved productivity within the Screening department
•    Define and agree plans and strategies with internal and external stakeholders

External Candidate Experience:
•    Call Centre management experience is preferred but not essential
•    Relevant experience in team performance management including coaching, development plans, setting KPI metrics
•    Strong Customer Service background
 

If this looks of interest, then please make an application today.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.