SUPPORT ENGINEER (Pune, IN) at Atos

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

JD = Incident/Request Management .Review and recommend monitoring improvements . Ticket category identification and routing it correctly. . Correlate multiple Incidents . Working on L1 level tickets using SOP. . Working on high severity tickets and communicating with stake holders. . Working on batch jobs in Control-M area. . Making sure that SLA are not breached. . Send IT Communications / Update Announcements on Portal CONTROL-M 1. Mainframe & SCLM Breeze Access & Moveit Account Setup 2. Introduction of Login process & Overview of Control-M tab 3. Process of Loading Jobs & Dynamic/customized Filter/Ordering the Jobs 4. Validation of all Daily Checklist Jobs(MF,DS) 5. New Day Job Load Activity in PROD/NONPROD & MF jobs in Beta92 6. Process to Handle Control M Job Abends and Service Request 7. Automation Point & Process verify TMONMVS3 screen 8. Communication On-call process 9. Saturday Activities/Missing Report Validation 10. Flexible in shifts and SLA management MoveIT 1 ) Creation of folders a ) Validating the SA b ) Creating folders c ) Setting the permission d ) User can't see folder e ) Temp account reactive (expired one) 2 ) Credentials of SA Account a ) Finding SA if CU mentioned b ) Copying password from password vault c ) Sending password via secure email 3 ) Sharing/Adding/Removing ObjecTrak Contact details 4 ) Task Creation a ) Identifying the way of communication b ) Creating the host/external site if mentioned c ) Defining source d ) Defining Destination e ) Adding up schedule 5 ) File Encryption 6 ) File Decryption 7 ) SA Account access to a Role group SCLM Package Promotion Promoting a package in production. Knowledge of Dynatrace - Product used to monitor different application areas

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