- Professional
- Office in Melbourne
Recovery Officer – 12 Month Secondment - Australia Wide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Engaging and negotiating successful debt recovery from Third Parties in a respectful manner, ensuring quality service to customers.
- Exceeding customer expectations with consistent positive experiences that build loyalty.
- Efficiently determining liability, negotiating debt repayment outcomes, and maximizing financial benefit for AAL.
- Responding promptly to customer needs, processing recovery claims accurately, and adhering to AAL phone standards.
- Demonstrating understanding and adherence to Financial Hardship requirements, including dealing with Customers Experiencing Vulnerability.
About you
- Experience in claims management within a complex, matrixed general insurance organization.
- Effective planning, prioritization, and task organization skills to manage competing demands and resources.
- High attention to detail, ensuring thorough and accurate completion of tasks, with a quick ability to spot errors or inconsistencies in information.
- Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.
- Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes for AAL.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
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