Term Limited - Evaluation and Process Improvement Advisor at City of Seattle, WA

About the Department

Aging and Disability Services (ADS) is dedicated to helping older adults and adults with disabilities live with independence, dignity, and connection in their communities. ADS partners with local, state, and federal programs to fund and coordinate a range of services, including case management, in-home care, caregiver support, and community living connections. Through its Care Coordination Program, ADS ensures that clients receive the right level of support to remain safely in their homes and communities.

The Evaluation and Process Improvement Specialist supports this mission by strengthening the effectiveness, efficiency, and equity of the Care Coordination program. Reporting to the Care Coordination Program Director, the Specialist designs and implements systems for evaluating outcomes, measuring performance, and improving service delivery. Working collaboratively with ADS teams, subcontracted providers, and external partners, the Specialist translates data and evaluation findings into actionable strategies that enhance client outcomes, streamline processes, and advance continuous quality improvement across programs. Prior experience with Washington State’s Home and Community Services (HCS) and related eligibility systems will be critical to the success of this position.

This is a Term Limited role anticipated to last two years.  

Position Duties

• Develop and implement evaluation frameworks to measure program outcomes, client experience, and operational performance in alignment with ADS, state, and federal requirements.
• Collect, analyze, and interpret quantitative and qualitative data to assess the effectiveness and equity of Care Coordination services.
• Identify system gaps, inefficiencies, and process bottlenecks within case management, referral, and service delivery workflows, recommending actionable solutions for improvement.
• Lead and facilitate Continuous Quality Improvement (CQI) initiatives using methodologies such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA) to enhance program effectiveness and client outcomes.
• Design and maintain performance dashboards and data visualizations to track progress toward departmental goals and communicate findings to leadership and stakeholders.
• Prepare reports, summaries, and presentations for internal leadership, subcontracted agencies, and community partners to support evidence-based decision-making.
• Collaborate with cross-functional teams and providers to co-design process improvements that enhance efficiency, reduce disparities, and promote person-centered care.
• Monitor fidelity to best practices in care coordination and assess variations in service delivery across agencies to ensure consistency and quality.
• Provide training and technical assistance to staff and subcontractors on evaluation tools, performance metrics, and CQI processes.
• Support ADS’s equity and inclusion goals by applying equity-centered evaluation approaches and ensuring data analysis reflects diverse client needs and experiences.

Minimum Qualifications

Minimum Qualifications:  

• Bachelor’s degree in Public Health, Social Work, Public Administration, Gerontology, or related field (Master’s preferred).
• At least 3 years of experience in program evaluation, quality improvement, or health and human services analytics.
• Strong knowledge of aging, disability, Medicaid-funded services, and community-based care systems.
• Proficiency in evaluation methods, data analysis software (e.g., Excel, SPSS, R, or Tableau), and logic model development.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Desired Qualifications:  

• Experience leading CQI or process improvement initiatives using formal frameworks (e.g., Plan-Do-Study-Act, Lean, Six Sigma).
• Experience with state-funded long-term services and supports (e.g., COPES, MAC, TSOA, New Freedom).
• Familiarity with Washington State’s Home and Community Services (HCS) and related eligibility systems.
• Knowledge of equity-centered evaluation and trauma-informed approaches.
• Collaboration & Stakeholder Engagement
• Project Management
• Attention to Detail
• Adaptability in a fast-paced environment

Other Qualifications

Additional Requirements:

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

1. Completed NEOGOV online application.
2. Current résumé indicating relevant experience and education. 
3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. 
4. Supplemental questionnaire responses 

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and/or full driver's abstract, dependent upon position.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans.

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Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences