Administrative Officer at myCareer - NSW Government

Administrative Officer

Clerk Grade: 3/4

Annual Salary Range: $84,659 - $92,701 plus superannuation

Employment Type: Ongoing, Full-time

Location: Sydney (office attendance is 3 days per week)

About the team

The NSW Personal Injury Commission (Commission) is recruiting for a Administrative Officer to join the Member Support Team.

The Administrative Officer will provide administrative and operation support to the Member Support Team, the Commission’s Division Heads, Members and Mediators.

This is a great opportunity for an Administrative Officer with strong administration experience and attention to detail to utilise these skills to contribute to the operations of the Commission and the decision-making process.

Ideal candidate

This opportunity would suit a motivated Administrative Officer who has the ability to work in a high volume fast paced environment with very high attention to detail.

They would provide support to the Member Support Team and work across a broad range of tasks. You will be responsible for:

• Review and editing of decisions in line with the Commission’s Decision Style Guide within the required time frame
• Maintain records relating to the Commission’s decisions
• Respond to enquiries from Commission’s members and mediators
• Monitor the team’s member support and decisions inbox
• Assist the Commission’s decision makers at first instance with enquiries such as invoice enquiries, templates, access assistance.
• Administrative support for the Member Support Team

To be successful in this role, you will:

• Have experience in providing a variety of administrative support services with competing priorities and be capable of working independently without direction
• Demonstrate discretion and confidentiality and have a proven high level of attention to detail
• Demonstrate high level written communication skills
• Work in a team collaboratively
• Demonstrate the ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Demonstrate a commitment to customer service
• Demonstrate a high level of skills across a range of Microsoft applications
• Have excellent communication and relationships building skills and the ability to work with a variety of internal and external stakeholders

If you would like to apply, please submit the following:

Your Resume (not more than 5 pages) and a cover letter addressing how you demonstrate the above capabilities and why you believe you are the right person for the role (not more than 2 pages)

Please note candidates invited to interview will be required to complete additional assessments

Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 2 December 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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