- Professional
- Office in Gurugram
%3Cp class=%22MsoNormal%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3Evalues%3C/a%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EHow will you make an impact in this role?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EResponsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EKey Responsibilities: -%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupporting the merchant business for EMEA market.%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProviding best in class merchant experience by resolving Financial and Maintenance queries for UK based merchants.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPerform various AML/KYC checks as per latest regulatory/Compliance directives and requirements.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEnsuring all performance standards are met viz. business targets, First contact resolution, controls and compliance requirements etc.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELiaising with the various affiliation channels to ensure this process runs smoothly (Third parties, Client Managers, Acquisition, Sitel, SRS, Genesis Agreements etc.).%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-add-space:auto;mso-list:l1 level1 lfo1;text-indent:-20.5pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Aptos;mso-bidi-font-family:Aptos;mso-fareast-font-family:Aptos;mso-hansi-font-family:Aptos;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EUtilizing business knowledge to manage large strategic maintenance changes whilst maintaining relationships with SRS and Client Managers. This involves discussing and agreeing timeframes with key internal contacts to provide win-win solutions.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EMinimum Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l2 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:115%;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EEligibility – Graduate%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l2 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l2 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l2 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EPreferred Qualifications%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EStrong interpersonal, communication and listening skills%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EGood Analytical Skills with Eye for Details.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EHaving proficient in Excel Knowledge is an ad-on%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EDemonstrated ability to effectively work in strenuous and challenging conditions%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EProven problem-solving skills with a strong attention to detail.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-list:l0 level1 lfo3;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-bidi-font-size:12.0pt;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3EDemonstrated ability to work effectively within a team environment as well as independently.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E
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American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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