Collections Supervisor - IDRE at Capitol Bridge, LLC.

Description

About Capitol Bridge   
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.   

 Capitol Bridge Arlington VA is looking for a proactive and adaptable Collections Team Supervisor to lead a small team of analysts responsible for first-contact communications with customers regarding outstanding payments. This role requires a balance of leadership, process oversight, and hands-on support. The ideal candidate will foster a positive, customer-centric approach while ensuring operational efficiency and compliance with internal standards. 

Location: Onsite in Arlington, VA (or surrounding areas within a commutable distance)   

Schedule: On-site, Monday–Friday, 9:00 AM–5:00 PM 

Pay and Benefits:  
Salary Range: $$65,000-$75,000 per year, depending on experience and qualifications 
Medical, Dental, and Vision benefits available  
401(k) available with company match  
Paid holidays  
Paid Vacation Time   

Job Responsibilities:  

Supervisory 

• Supervise and support a team of Collections Analysts, providing guidance and coaching to ensure high-quality customer interactions. 

• Monitor daily workflows, call volumes, and account updates to maintain productivity and accuracy. 

• Serve as an escalation point for complex or sensitive customer situations, applying strong de-escalation and problem-solving skills. 

• Collaborate with operations and other internal stakeholders to refine processes and share account information. 

• Track performance metrics and provide regular reporting to management. 

• Assist in developing and adjusting strategies as the team pivots toward more effective approaches. 

• Ensure adherence to company policies and maintain a professional, customer-first tone in all communications. 

Analytical 

• Proactively reach out to customers via phone/email regarding past-due accounts. 

• Communicate payment options and assist customers in resolving outstanding balances. 

• Maintain accurate records of all interactions and account updates in internal systems. 

• Identify and escalate complex issues while working toward amicable resolutions. 

 

 

Screenings Requested:  

You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.   

 

 

Reasonable Accommodation   

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.   

   

EEO Statement   

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.   

 

   

Texting Notice   

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.   

 

 

 

Qualifications

Qualifications & Experience:  

• Required:  

• High school diploma or equivalent; bachelor’s degree preferred. 

• 3+ years of experience in collections, customer service, or account management. 

• 1+ years of supervisory or team lead experience. 

• Strong verbal communication and conflict resolution skills. 

• Ability to adapt quickly in a dynamic environment. 

• Preferred:  

• Experience in process improvement or workflow optimization. 

• Familiarity with CRM or case management systems. 

 

Ideal Candidate Attributes 

• Diplomatic and empathetic leader who models a customer-first mindset. 

• Skilled in coaching and motivating team members. 

• Comfortable balancing operational oversight with hands-on involvement. 

• Flexible and open to evolving strategies as business needs change. 

Apply Now