Regional Operations Manager at Tellworks Logistics

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value added services and supply chain consulting for companies who depend on service excellence and require a personalized, rather than one-size-fits-all, approach to their materials management requirements.

In conjunction with affiliated companies Makt-Trans Freight and AIMSPlus⁺ Software who provide transportation services and warehouse management system solutions respectively, Tellworks Logistics is uniquely positioned to streamline logistics and inventory operations using advanced technology to create measurable value for our customers and tremendous growth opportunities for our associates.

Tellworks Logistics is a rapidly growing logistics company known for its entrepreneurial spirit and agility. We are seeking a seasoned Regional Operations Manager (West Coast), ready to hit the ground running. This role provides a unique opportunity for the right candidate to wield substantial influence in the success and growth of our organization.

JOB TASKS AND DUTIES

• This position is responsible for managing and supporting several warehouses, within a designated Region, across multiple states.
• Communication with Unit Managers regarding process, process improvements, questions, concerns and general coordination of overall facility responsibilities focusing on performance and execution.
• Troubleshoot problems including customer, system, or operational and provide corrective action in order to resolve.
• Monitor KPI’s (SLA’s) by site; working with those sites who are underperforming in order to rectify and resolve issues that have contributed to underperformance.
• Ensure that all process related to receiving, product put-away, picking and shipping are followed and take corrective action when not followed.
• Work directly with internal and external management to improve customer relationships
• Monitor site cycle count process and accuracy, ensuing that each site performs weekly/monthly counts and rectifies any discrepancies in order to meet SLA’s
• Monitor regional customer asset process.  Ensuring that all tagged assets are captured during the receiving and shipping process in order to mitigate at risk liabilities.  
• Drive process improvement and standardization across multiple warehouse locations; ensuring that training is completed as needed.
• Drive safety Initiatives across region
• Provide leadership and coaching to Warehouse Managers.
• Monitor site capacity, work with Warehouse Managers and customers to regulate material flow, and identify opportunities to maximize the efficiency of locations, and its processes, in order to minimize constraints.
• Participate in and facilitate customer market meetings.
• Must have the ability to mine and analyze data in order to generate regional reports  
• Perform all other duties as required by Management
• Travel at least 25% and up to 50% during peak times
• As needed, respond to emergency market escalations, within 24-hours or less, and as needed by current business conditions.

QUALIFICATIONS AND SKILLS

• Assertive, energetic and tireless entrepreneurial spirit
• Strong focus on customer relationship building
• Knowledge of warehousing operations +5 years of experience. 
• Ability to coordinate intra departmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery 
• Competent, customer-oriented professional who can multi-task and support multiple geographic locations concurrently.
• Ability to anticipate customer and team needs and provide proactive support.
• Undergraduate degree preferred, or relevant experience in relevant field of study
• Knowledge of and ability to work with WMS software and Microsoft Suite, with focus on Excel super user