Asset Management Specialist at Boston Document Systems

Description

This is a Hybrid/Remote position with headquarters in Marlborough, MA.

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. 

The Opportunity

BDS is seeking a successful, driven Asset Management Specialist for our Asset Management Department, reporting directly to the Director of Asset Management. This position will provide top-tier customer support, assisting customers and internal teams in handling the management of their office technology.  BDS is pleased to provide opportunities for advancement and customized career development. The candidate must be able to operate in a fast-paced environment with a high level of phone support skill, communication, organization, and detail. 

Your Impact at BDS

• Assists in processing internal and 3rd party leases for office technology
• Prepare reports for the sales team, providing critical lease data ahead of the sale and ensuring the sales representative is fully set up for success in the sale
• Works directly with financing companies, negotiating pricing and disputes for our excellent customers
• Collaborate with our Warehouse and Purchasing teams to ensure accurate and timely returns of leased office technology. 
• Work with our Accounting teams to ensure timely and accurate lease payments
• Read and Interpret Sales and Lease contracts to ensure 100% accurate follow through for all lease contract terms
• Work directly with our customer base to generate accurate and complete documentation for the close of lease and maintenance contracts
• Manage the shipping of leased assets to their final destination while preparing shipping quotes for customer presentation

Work Environment

Office -Hybrid/Remote

Physical Demands

Sitting, standing, walking, light lifting, carrying, reaching, pushing, and pulling. Ability to sit and stand for prolonged periods to perform computer and telephone-based tasks. Must be able to operate a computer, telephone and keyboard. Close vision requirements due to computer work.

Requirements

What You will Need to be Successful

• Robust attention to detail, a willingness to take notes
• Relentless attention to the customer experience, ensuring an excellent customer outcome
• An effective written and verbal communicator
• The ability to effectively triage and prioritize customer challenges
• A strong sense of digital fluency, ability to navigate web pages and different web-based portals
• A robust sense of initiative – Self-driven problem solver.
• Excellent Communication Skills, verbal and written
• Can-do Attitude and a willingness to learn

Required education or experience: 

• High School Diploma or GED required
• 2+ years of customer service experience 
• A high degree of proficiency with MS Office (MS Excel in particular)
• A strong understanding of basic accounting principles 

Preferred education and experience: 

• Associate’s degree or higher preferred but not required
• Call Center experience preferred but not required
• CB or AC preferred but not required

What BDS Brings to the Table

• Competitive compensation -commensurate with experience
• Medical, vision, dental 
• Supplemental Insurance options 
• Pet Insurance & Legal plan coverage options
• Generous paid time off (PTO) program
• Employer paid Life Insurance
• 401(k) plan with company match
• Professional development
• Company Outings and Events

Company Website: Bdsdoc.com

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

Our company believes that a team with diverse talents and experience helps us deliver high quality, creative, and innovative services to our clients and fellow employees. 

We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities. 

Boston Document Systems is an equal opportunity employer.