Mortgage Loan Processor/Retail Loan Servicing Representative at Beacon Credit Union
Beacon Credit Union · Wabash, United States Of America · Onsite
- Professional
- Office in Wabash
Role
To complete mortgage loan file from application to closing while working collaboratively with the Mortgage Loan Originators to provide prompt, accurate, and courteous service to members, vendors and credit union staff. Responsible for post-close activity for all mortgage and consumer loans, including payment research, taxes, special payments, payoffs, escrow analysis, and lien perfection.
Major Duties and Responsibilities
- Reviews mortgage application and generates disclosures from loan origination system for compliance with regulatory guidelines. Ensures pricing and fees are accurately reflected on each transaction. Obtains and reviews all necessary appraisals, title and tax certificates, credit documents, mortgage and hazard insurance, HOA certificates and other documents as required. Assumes primary responsibility for the loan and proactively communicates with members, internal staff, realtors, title companies, etc. to respond to inquiries, resolve problems and communicate that required documentation is received and underwriting decisions are clearly communicated. Reviews final underwriting for final stipulations, requests homeowner's insurance and re-verification of employment, and reviews title for outstanding property taxes and liens and expiration date. Prepares and coordinates approval of final closing disclosure with title companies. Prepares and sends mortgage loan closing documents prior to closing deadline.
- Books and funds loans on the core system, including post-closing activities for property tax monitoring, mortgage recording, PMI activation, optional mortgage application, and pre-authorized transfers. Reviews final documents for accuracy and completeness according to guidelines, policy, and regulation. Monitors and processes mortgage file maintenance requests, including modification requests, payment processing, payoffs, releases, and escrow maintenance and corrects rejected and unapplied payments. Reviews all recorded mortgages and final title policies for accuracy.
- Manages incoming calls to the retail lending department. Provides high quality member service, researching and resolving member issues through utilization of critical thinking, loyalty and servancy. Assists members and member center staff with routine inquiries and requests.
- Maintains exception reporting items for all retail loan types, actively working to obtain past-due items through phone calls, letters and pre-attorney involvement, working directly with members and third parties. Ensures accuracy of received documents, including, but not limited to, final title policies, mortgages, insurance and titles.
- Pays escrowed property taxes. Reviews reports from 3rd party to monitor delinquent taxes on all loans. Sends notices to borrowers regarding delinquent taxes and maintains ticklers for delinquent taxes.
- Performs other duties as assigned.
Three to five years of loan or related banking experience
High school diploma or HSE equivalency
Excellent computer skills (Word, Excel)
Ability to communicate (both oral and written) using courtesy, tact, and diplomacy
Excellent member service skills both internally and externally
Ability to work independently with little or no supervision
Extremely detail-oriented
Excellent time management skills
Standard position hours are 8:15 a.m. to 5:15 p.m. Monday through Friday, and 8:45 a.m. to 12:15 p.m. on a rotating Saturday (currently one per month). When working Saturday morning, this employee will have a half day off during the same calendar week.
Available Benefits Include:
- Health, dental and vision insurance
- Paid time off
- 401(k) match
- Incentive/bonus program
- Tuition reimbursement
- and more!
