Food & Beverage + Lobby Experience Manager at The Bright Hotel

Purpose of the Role:

The Food, Beverage + Lobby Experience Manager plays a pivotal role in shaping the guest journey at The Bright Hotel— ensuring every touchpoint, from breakfast to evening cocktails, reflects our vibrant hospitality ethos. 

This hands-on leader oversees all food & beverage operations while serving as the heartbeat of the hotel’s guest experience. With a constant presence in the lobby, the manager ensures every interaction feels personal, seamless, and distinctly Bright. 

Responsibilities:

Food & Beverage Leadership 

• Lead all F&B operations, including breakfast, bar, and marketplace service. 
• Ensure consistency, quality, and profitability across all F&B outlets. 
• Train, mentor, and inspire F&B team members to deliver elevated guest service aligned with brand standards, including coordinating and planning banquet and event operations to ensure seamless execution and exceptional guest experiences. 
• Partner with culinary and bar teams to maintain creative, guest-driven offerings that enhance the overall experience. 
• Monitor inventory, costs, and revenue performance to meet financial goals. 

Guest Experience & On-Site Leadership 

• Maintain a visible daily presence in the lobby, offering hands-on guest support and genuine hospitality. 
• Serve as the central point of contact for on-property teams—including housekeeping,
  maintenance, and security—ensuring seamless coordination and a consistently exceptional guest experience. 
• Communicate in real time with the Virtual Guest Experience Team for arrivals, room management, guest communication, and issue resolution. 
• Handle guest concerns in person, resolving issues promptly and empathetically while delegating technical or system-related tasks to the virtual team. 
• Oversee lobby ambiance — including cleanliness, scent, music, and overall flow — ensuring a welcoming, polished atmosphere at all times. 

Operational & Team Support 

• Support daily scheduling, shift transitions, and cross-department collaboration. 
• Lead by example during high-volume periods, providing real-time support to staff and guests. 
• Ensure team accountability, operational consistency, and alignment with service standards. 
• Identify opportunities for process improvement and coordinate with leadership to implement solutions. 

Qualifications, Skills, Abilities and Experience:

• Warm, proactive, and guest-focused leadership style with a hands-on approach to coaching and supporting the team.
• Strong background in F&B operations and banquet management, ideally within boutique or lifestyle hotel environments.
• Excellent communicator with proven ability to lead cross-functional teams and collaborate across departments.
• Comfortable using technology and remote collaboration tools (e.g., Relay, Whistle, mobile PMS systems).
• Highly organized, detail-oriented, and able to balance service presence with operational follow-through. 
• Flexible and calm under pressure, with a passion for hospitality and creating memorable guest moments. 

Physical Requirements:

• Ability to stand, walk, and move throughout the property for extended periods.
• Must be able to lift and carry up to 25 lbs occasionally (e.g., supplies, service items).
• Capable of performing hands-on operational tasks, including overseeing setup for events and F&B service.
• Comfortable navigating a dynamic hotel environment, including stairs, uneven surfaces, and high-traffic areas.

Minimum Qualifications:

• A minimum of 5+ years of progressive leadership experience in food & beverage or hotel operations. 
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (or equivalent professional experience).
• Proven track record of managing teams and improving guest satisfaction metrics.
• Experience in boutique, lifestyle, or high-touch service environments preferred.
• Strong business acumen, including budget management and operational analytics. 

*Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.  

Schedule / Travel Requirements:

• Availability to work a flexible schedule including evenings, weekends, and
  holidays as needed.