Database Manager at Independent Sector

Job Title: Manager, Database
Department: Membership
Reports to: Director of Membership
Location: Washington, DC (Hybrid)
Salary Range: $80,000-$90,000
FLSA status: Exempt

Who We Are

Independent Sector (IS) is the nation's membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions. Independent Sector aims for a sector where charitable organizations are financially robust; powered by a thriving workforce that reflects the communities they serve; trusted, well-governed, and effective; and informed and active advocates.

Driven by the deep recognition of our impact, our organization is growing to meet the need for our services. At IS, we are seeking passionate individuals with a deep understanding of the social sector and a commitment to strengthening nonprofit institutions that, in turn, strengthen our nation. We deeply value diversity, equity, and inclusion, and we welcome those who bring their whole selves to our work. In this role, you will have a unique opportunity to shape the future of our team and our sector. If you are ready to make a meaningful impact, drive transformative change, and lead with purpose and passion, we invite you to join us in advancing this critical mission.

Job Summary

The Database Manager is primarily responsible for facilitating and coordinating the Association Management System (AMS): Salesforce. The incumbent manages the development, maintenance, and optimization of IS's data infrastructure through CRM integrations, SQL database administration, and reporting solutions across the organization. The Database Manager deploys strong CRM administrator and trainer and project management skills. This role applies technical expertise to ensure data accuracy, accessibility, and performance across systems, enabling efficient operations and informed decision-making. The Manager collaborates with internal teams and external vendors to troubleshoot issues, implement improvements, and maintain secure, reliable data environments.

Essential Job Functions

Database Management
• Maintain Salesforce association management software (AMS)/ customer relationship management (CRM) software ensuring data integrity and validity
• Provide resources to staff to ensure that technology and data management procedures are understood and practiced consistently; train staff as needed.
• Research, propose, test, and implement improvements to the AMS/CRM to expand functionality and effectiveness of the database
• Develop and administer fields, views, reports, dashboards, campaigns, triggers, validations and other Salesforce.com objects and functions, including creating custom objects when necessary
• Troubleshoot AMS/CRM performance issues and escalate to vendor as appropriate for resolution
• Configures CRM components including forms, views, and workflows using Dynamics automation tools.

Project Management
• Implement day-to-day project management activities for the migration from the AMS to Salesforce.
• Assist in the creation and management of project plans, requirements and deliverables.
• Communicate clearly and consistently with the organization regarding project status, challenges, risks, and mitigations
• Work closely with agencies and internal stakeholders to ensure all requirements are met and the deliverables are on time and meet expectations
• Support the implementation and maintenance of new technology solutions ensuring system efficiency, data integrity, and alignment with organizational needs, alongside staff and external salesforce consultants
• Completes other duties as assigned.

Supervisory Responsibilities
None.

Experience and Education:

• Bachelor's degree in Information Systems, Database Administration, Data Analytics, Business Administration or a related field plus 3-5 years of relevant experience in database management, CRM administration or related field. Experience working for a trade/membership association a plus. OR
• High school diploma and 5+ years relevant work experience, preferably within a membership or trade association organization.
• Relevant certifications (e.g., Salesforce Administrator, Salesforce Data Architect, Microsoft Dynamics CRM, SQL certification, or equivalent) strongly preferred.

Qualifications:
• Knowledge of and previous experience with a membership database and/or Salesforce.
• Experience managing projects as it relates to the full life cycle of database migration and implementation.
• Ability to work successfully as a member of a team and independently with colleagues across the organization.
• Experience creating reports, dashboards, and processes to continuously monitor data quality and integrity
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, and distinguish user requests from the underlying true needs.
• Ability to accurately prepare and maintain records, files, and reports and ability to review documents and data for accuracy
• Ability to troubleshoot issues. Has a natural inclination to investigate problems to identify their root causes
• Ability to creatively imagine and implement short-term fixes to issues, to enable business processes to run, while determining a long-term fix.
• Ability to transform and analyze data in Excel.
• Ability to communicate information and ideas in speaking and writing so others will understand.
• Ability to handle difficult and stressful situations in a professional manner.
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Demonstrated curiosity and interest in continuous learning in advocacy, public policy, the nonprofit and philanthropic community.
• Willingness to adhere to Independent Sector's organizational values of Leadership, Equity, Collaboration, and Well-Being in all aspects of work.

Work Environment:
The work environment is a typical office environment. The noise level is usually quiet. Less than 10% of travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
• Remaining in a stationary position, often sitting for prolonged periods
• Communicating with others to exchange information
• Repeating motions, like typing or answering a phone, that may include the wrists, hands and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.