Learning and Development Specialist at Rock Valley Credit Union

Description

The Learning and Development Specialist drives organizational growth and employee success at Rock Valley Credit Union (RVCU) by developing and delivering impactful training programs that enhance knowledge, skills, and engagement across all teams. This role blends instructional design, facilitation, coaching, and collaboration to ensure employees are equipped to deliver exceptional service and achieve RVCU’s mission.

The Learning and Development Specialist is responsible for assessing organizational training needs, designing and implementing learning solutions, coordinating onboarding and professional development initiatives, and supporting employee engagement efforts that strengthen culture and performance. This position serves as a coach, mentor, and trainer—empowering employees to reach their full potential while aligning learning outcomes with the credit union’s strategic goals.

Requirements

Essential Job Functions

Collaboration & Strategy

· Partner with leadership to develop, implement, and sustain effective learning and development programs aligned with RVCU’s goals and values.

· Collaborate with all departments to ensure consistency in training, coaching, and communication across the organization.

· Participate in planning and executing people strategies that promote engagement, performance, and professional growth.

Training & Development

· Design and deliver engaging, interactive training programs focused on product knowledge, service excellence, compliance, leadership, and professional skills.

· Represent RVCU in the community by presenting at educational events that promote the credit union’s mission and strengthen our connection within the region.

· Evaluate training effectiveness through assessments, feedback, and performance metrics; recommend and implement improvements as needed.

· Provide coaching and mentoring to employees and leaders to enhance skill development and career progression.

Engagement & Coaching

· Facilitate one-on-one and group coaching sessions that promote accountability, confidence, and consistent performance in collaboration with management. 

· Support employee engagement initiatives that strengthen team morale, culture, and connection to RVCU’s mission.

Projects & Continuous Improvement

· Lead and manage learning and engagement projects, ensuring timely and efficient completion of goals and deliverables.

· Partner with departments on initiatives that support workforce development, service quality, and process improvement.

· Stay current on industry trends, adult learning principles, and technology to continuously enhance RVCU’s training programs.

Process & Compliance

· Ensure all training programs align with regulatory requirements and internal policies and procedures.

· Maintain accurate training records and documentation in accordance with compliance standards.

Community Advocacy

· Represent RVCU as a brand ambassador by participating in community and professional development events that support the credit union’s mission and values.

Competencies

· Leadership & Coachi

· Communication & Collaboration

· Initiative & Problem Solving 

· Professionalism & Integrity

Requirements

• Bachelor’s degree in Curriculum Design, Education, Organizational Development, or a related field (or equivalent experience)
• 3–5 years of teaching/training or organizational development experience; financial services experience preferred
• Ability to obtain FiCep Certification within one year of employment

Who we are: Rock Valley Credit Union (RVCU) is a not-for-profit financial institution owned and operated by our members. We’re innovators in our region and the industry and are expanding to meet the needs of our growing member base. We are looking for motivated individuals to help empower and equip every member, for wherever life takes them.

The RVCU Difference: We believe that each team member is a valued contributor. We strive to be an employer of choice by creating a positive and rewarding workplace that helps our team succeed. RVCU provides a work environment that promotes learning, growth, and the opportunity for team members to challenge themselves and grow personally and professionally. Please click here to see what working at RVCU is like.

Competitive Compensation and Excellent Benefits:

• Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance
• Flexible Spending Account or Health Savings Account
• Generous paid time off, including 11 Federal holidays
• 401(K) Plan with employer match
• Discretionary Performance bonuses

Base Pay/Salary: $65,000 - $70,000
The salary range that we expect to pay for this position is $65,000 - $70,000. Actual base pay within this range will be determined by several components, including but not limited to relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.