Senior IT Consultant at University of Pittsburgh (Pitt IT Engagement & Customer Success)

This position is responsible for providing advanced technical support to University executive offices, ensuring seamless operation across a mixed environment of Apple and Windows devices. A strong emphasis is placed on Apple hardware and mobile device support, including iOS configuration, troubleshooting, and integration with enterprise systems. The role requires expert-level problem-solving, responsive service delivery, and the ability to manage complex technical issues in a high-profile academic setting.

%3Cp%3EPitt Digital manages tools for effective University operations; delivers innovative solutions and expertise; and leverages advanced solutions to support research and academics.%3C/p%3E%3Cp%3EAn excellent, comprehensive beneift package offered by the University include: a robust retirement retirement savings plan with 100% employer match, 150% after vesting. 10 Paid Holidays. Paid Vac, Sick, %26nbsp;Personal. Add%27l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Education tuition benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass.%3C/p%3E
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Diagnose and resolves complex computing issues and provides expert-level technical support. Configures end user devices. Handles escalated issues from junior staff and trains junior staff.

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This position is responsible for maintaining/configuring computing equipment located in multiple locations. This position requires extensive knowledge of operating systems and networking technology. Must be able to function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications. Written and verbal communication. Interpersonal relations. Analyzing and organizing information. Planning technology roadmap for area supported. Proficient knowledge of IT.

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This is not a sedentary position - involves frequent travel between buildings on campus for meetings/events and satellite locations supported.  Individual will be responsible for installation of office systems as well as on-going troubleshooting.  Will also conduct training presentations. Will involve lifting and carrying equipment up to 50 lbs. Must be able to sit or stand for prolonged periods of time.

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