Assistant Systems Engineer (Redeployment 21413) at Suffolk County Council

• Suffolk County Council 

• Address: Endeavour House, Ipswich IP1 2BX - Hybrid working

• Salary: £28,598 per annum (pro rata for part time)

• Hours: 37 hours per week, flexible working options available

• Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Assistant Systems Engineer – SharePoint and other collaboration tools, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.  Reimagine the possibilities.

Your role and responsibilities 

On a daily basis you will be providing second line support to users of the council’s technology collaboration tools, such as SharePoint Online, working on projects both individually and as part of a small team and actively developing solutions using the products available to us. You will need to be comfortable conversing with and supporting people of varying technical skills.

• Resolve SharePoint support issues for customers.

• Combining the, predominantly Microsoft, products available to us to create innovative and effective solutions.

• Lead on a major project to move content from local network shares to SharePoint Online.

You will need 

• Experience working in an operational support role with various line of business systems.

• A positive attitude to work and technology alongside a thirst for development.

• Excellent customer service skills including patience and the ability to converse in plain English without using jargon.

• The confidence to share your ideas with colleagues to improve outcomes.

• Experience using the Microsoft suite of Office products. Experience of Azure based systems would be a benefit but is not essential.  

You will be joining a small team where you can thrive and grow whilst developing your skills. Experience of SharePoint would be a benefit but is not a necessity. If you enjoy working with technology, have a passion for delivering excellent customer service and a desire to create solutions which surpass expectations, this role could be right for you. You will be given the support and training you need plus time to develop your skills in the way that suits you best alongside structured training.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Mark Rainbird for a casual conversation. You can reach them by calling 01473 260982 or emailing [email protected].  

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

1. Give an example of how you have provided excellent customer service in an IT support role. How did you ensure the customer’s needs were met?

2. How do you organise your personal work programme to ensure you meet agreed targets and maintain quality standards

3. Describe a time when you took the initiative to learn a new technology or process. How did it benefit your team or organisation?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 24 November 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

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