Administration Assistant at Extendicare

Job Description 

As an Administrative Assistant, you will act as the first point of contact for visitors, employees, and other stakeholders both in person and over the phone. You will use your customer service and administrative skills as you triage telephone calls and visitors while performing other clerical functions as assigned. 

Why you’ll love working here:  

• Celebration and Recognition programs  

• Comprehensive health and dental benefit plans  

• Opportunities for career advancement   

• Employee Assistance Program  

• Employee perks and exclusive offers  
   

What you’ll do:  

• Respond to and triage calls on a multi-line telephone system 

• Greet and welcome visitors and direct them to appropriate staff 

• Provide security to the office through the maintenance of the visitor and staff log in books 

• Facilitate and receive courier services, including the preparation of outgoing mail 

• Perform faxing, filing and photocopying as required for the purposes of collating manuals and other documents 

• Order and maintain office supplies 

• Enter and update employee and client data within computerized system, utilizing email and other customized databases as required 

• Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families 

• Document and appropriately report and escalate complaints and incidents related to staff and clients 
   

What you bring:  

• Completion of post-secondary education is required. Completion of Medical Office Administration course or medical terminology training will be an asset  

• Two years of administrative or office experience 

• Intermediate typing and software skills in Microsoft Office 

• Superior Customer service skills 

• Ability to effectively communicate both through oral and written mediums in English- other languages may be an asset 

• Ability to demonstrate compassion, tact and diplomacy when interacting with clients and their families 

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.