Hospital Patient Relations Specialist at O9800 - HOPD Mays Cancer Center
O9800 - HOPD Mays Cancer Center · San Antonio, United States Of America · Onsite
- Professional
- Office in San Antonio
Under minimal supervision, responsible for developing and maintaining favorable relationships with the patient community. Oversees the relationship between patients, families, and clinical departments to ensure patients receive a high level of care. Develops and implements data driven initiatives to ensure a positive patient experience. May lead or mentor lower level team members.
Responsibilities
- Serves as a liaison between patients and the medical staff. Represents the institution at community gatherings/forums and assists with special events as needed.
- Establishes and maintains a strong working relationship with physicians and their staff members.
- Captures and quantifies feedback to assess patient satisfaction.
- Analyzes patient satisfaction metrics and investigates patient concerns.
- Acts as a patient advocate to resolve problems as needed. Develops and implements experience improvement initiatives.
- Performs all other duties as assigned.
Qualifications
EDUCATION:
- Bachelor's degree required
