Senior Manager, Operations and Innovation Integration- Fleet Department at Jmfamily
Jmfamily · Deerfield Beach, United States Of America · Onsite
- Professional
- Office in Deerfield Beach
The Senior Manager, Operations and Innovation Integration- Fleet Department will serve as a strategic bridge between the operational functions of our fleet sales business and the evolving landscape of innovation and technology (Particularly the DRIVE project). This role is critical in driving efficiency, incorporating digital capabilities, and fostering collaboration across SET and TMNA to deliver added value to our customers and partners.
Responsibilities:
Develop a deep understanding of the operations team’s current duties, workflows, and challenges.
Analyze current operational processes to identify opportunities for increased efficiency and scalability.
Collaborate with IT to implement technological improvements, particularly during the DRIVE phase, transitioning from Minimum Viable Product (MVP) to future-state solutions.
Lead the rollout and adoption of digital tools, automation platforms, and data analytics solutions across the fleet sales organization.
Build and maintain relationships with our fleet customers’ operational staff to better understand their needs and pain points.
Partner with Vehicle Processing Centers (VPCs), including TMNA locations, to address process delays and uncover improvement opportunities.
Work closely with the sales team lead to design and deliver “added value” components tailored for FMCs, licensees, and dealers.
Work with other SET departments and our TMNA partners to find opportunities/process improvements.
Qualifications:
Proven experience in operations, process improvement, or technology integration within a sales or logistics environment.
Experience with Microsoft Dynamics 365 CE and Power Platform.
Strong analytical skills with the ability to translate data into actionable insights.
Excellent communication and collaboration skills across cross-functional teams.
Familiarity with digital tools, automation platforms, and data analytics systems.
Ability to manage multiple projects and drive initiatives from concept to execution.
Good to have a background in fleet sales, automotive operations, or customer relationship management
Experience working with IT teams on product development or system enhancements.
Exposure to innovation frameworks, such as MVP-to-Future State transitions.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
