Assistant Manager-Knowledge Management-KM at exl Service.com (India) Private Limited

Assists in conducting in-depth job-task analysis and/or needs assessment to identify learning objectives, and to determine training solutions and other performance enhancement solutions (e.g., management reinforcement, rewards, role clarity, job aids, etc.) Consults with managers and reviews needs assessment and/or job-task analysis information to determine the focus of training content, and to ensure training is focused on increasing the capability of employees to perform in their job. Applies knowledge of instructional design theory to design course content, working with subject matter experts, management, trainers, etc. At this level, design efforts are targeted on individual modules within larger programs or are standalone products focused on a narrow topic. Applies knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc. Researchers, selects, and modifies existing training curriculum, content, materials, job aids, etc. to meet learning needs. Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to make recommendations for program improvement. Creates program evaluations and tools to measure program effectiveness, to assist in determining whether desired learning and performance outcomes are achieved. Identifies needs for outside resources, and sources vendors, as appropriate. Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered. 

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