- Professional
- Office in Sao Paulo
JOIN OUR TEAM!
BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.
With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.
Great people, bold ideas, and a sharp focus on user experience set us apart
We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in.
We’re looking for a CRM Automation Specialist - Brazil to help us scale smarter, move faster, and raise the bar across everything we do.
In this role, you’ll:
- Implement advanced personalization strategies to deliver relevant and timely content to customers according to their needs and preferences.
- Establish and create target audiences and campaigns using our CRM and marketing tools, including initiatives that leverage real-time data to optimize processes and improve efficiency.
- Understand our customers through research, feedback, and interaction data in order to enhance our segmentation strategy.
- Monitor campaign performance and suggest improvements to increase impact.
- Conduct A/B testing and experiment regularly to discover what works best with our players.
- Ensure all campaigns comply with regulatory standards and internal quality control guidelines.
- Submit offers proposals to the various regulators when necessary.
- Oversee the production of marketing materials, including text and image assets, for our campaigns.
- Assist and provide follow-up to the Customer Support team with any issues that may arise.
- Work closely with our stakeholders (Content, Elite, etc.) to coordinate the effective implementation of campaigns.
We’re looking for someone who brings:
- Experience executing CRM, automation, and retention strategies.
- Native Portuguese speaker (non-negotiable),fluent in English and at least intermediate Spanish.
- Data-driven, focused on improving KPIs and results.
- Proficient in Optimove (or similar tools).
- Excellent organizational skills and strong attention to detail.
- Familiar with the customer lifecycle.
- Able to understand the customer journey and identify drivers of recurrence.
Bonus points if you also have:
- Experience in iGaming, e-commerce, or subscription businesses.
- Advanced knowledge of Excel.
