Front Office Assistant, Sr at Orlando Health

🧾 Position: Senior Front Office Assistant

📍 Location: 5151 Winter Garden Vineland Rd., Windermere, FL 34786
🏥 Facility: Orlando Health Imaging Centers

🩺 About the Facility

• Accredited by the American College of Radiology (ACR) for:
  • Staff qualifications
  • Image quality
  • Safety policies
  • Quality assurance
• Exams reviewed by board-certified radiologists for fast, accurate diagnosis and treatment planning.

📋 Position Summary

• Performs routine computerized scheduling and administrative functions in an ambulatory or physician office setting.
• Operates under the direction of:
  • Department Manager
  • Medical Office Manager
  • Academic Program Manager
  • Academic Practice Nurse Manager
  • Practice Site Supervisor

🎁 Benefits That Start Day One

• ✅ Medical, Dental, Vision Insurance
• ✅ 403(b) Retirement Savings Plan
• ✅ HSA & FSA Options
• ✅ Up to 5 Weeks PTO
• ✅ Paid Parental Leave & Family Care Support
• ✅ Life Insurance & Extended Leave Plan
• ✅ Pet & Car Insurance
• ✅ 100% Paid Tuition + Loan Repayment Assistance

✅ Essential Functions

• Policy & Compliance

  • Adheres to Orlando Health policies, procedures, value statements, and Commitment to Excellence standards.
  • Maintains compliance with all organizational policies and procedures.

• Administrative Duties

  • Handles multiple tasks simultaneously including answering phones, taking messages, and filing lab reports and medical records.
  • Performs word processing and spreadsheet data entry.
  • Manages charge entry and cash handling.

• Patient & Insurance Coordination

  • Acts as a liaison between physician, patient, and insurance companies.
  • Obtains referrals and authorizations.
  • Ensures insurance and financial information is verified and updated in billing systems.

• Attendance

  • Maintains regular, punctual attendance in accordance with ADA, FMLA, and Orlando Health standards.

🎓 Education/Training

• High School diploma or equivalent required.
• Typing speed of approximately 30 words per minute or ability to demonstrate proficiency with the practice management computer system.
• Knowledge of ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) coding.

💼 Experience

• Minimum of 2 years’ experience in a medical office environment.